{"id":3566793,"url":"https://alion.io/job/itex-field-service-engineer-technical-support","title":"Field Service Engineer / Technical Support","company":{"id":689753,"name":"ITEX","domain":"itexpartners.com","url":"https://alion.io/company/itexpartners","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bologna, Italy","Milan, Italy","Modena, Italy","Piacenza, Italy","Verona, Italy","Vicenza, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":382},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-10-13T11:20:46Z","employer_posted_date":"2024-10-13","last_verified_at":"2026-11-04T12:58:25Z","board_verified":true,"closed_at":null,"days_open":752,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":751},"description":"Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.\nSummary:\nAs a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance, and support of advanced dairy technology systems on farms. You will work directly with farmers to ensure smooth operation of Afimilk products, troubleshoot any issues, and provide training on system use. The role requires a strong background in technical problem-solving skills, and a customer-oriented approach. Experience with agricultural or dairy farming equipment is an advantage, but not required.\nThis is a hands-on position with frequent travel to farm locations. Afimilk offers competitive salaries, professional growth opportunities, and the chance to work with state-of-the-art technology that’s transforming the dairy industry.\nThe successful applicant for the position of Synergy system Technical Support will be required to:\nProvide Tear 2 remote and onsite technical support within the CZ Republic area and from time-to-time other EU locations\nThe position will require extensive travel\nParticipate in Global Support team training and seminars overseas\nResponsibilities:\nProvide remote & onsite support according to EU support manager\nProactive monitoring on system performances (remote & onsite)\nProvide technical training and information updates to Afimilk dealers technicians\ncooperation with the dealers and Afimilk sales team to maximize sales. opportunities.\nSupport activity reporting in the Afimilk CRM system\nEscalation to tear 3 following the SLA defined by the HQ\nProvide technical Support to Customers outside of North Italy when needed\nReceive full responsibility for Synergy technical support within 6 months from start of onboarding","description_format":"text","description_chars":1923,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-31T12:34:27Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.078,"p_room":0.28,"age_days":751,"expected_fill_days":25,"reasons":["conf:4","agency","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/itex-field-service-engineer-technical-support","json_url":"https://alion.io/job/itex-field-service-engineer-technical-support.json","meta":{"generated_at":"2026-11-04T13:29:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20378,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689753},"rest":"https://alion.io/mcp/rest/get_company?id=689753"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitex-field-service-engineer-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitex-field-service-engineer-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitex-field-service-engineer-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itex-field-service-engineer-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitex-field-service-engineer-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3566793}},{"tool":"search_jobs","arguments":{"company":"itexpartners.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3566793},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}