{"id":1344287,"url":"https://alion.io/job/ithaca-college-technology-support-coordinator","title":"TECHNOLOGY SUPPORT COORDINATOR","company":{"id":1765126,"name":"Ithaca College","domain":"ithaca.edu","url":"https://alion.io/company/ithaca-edu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ithaca, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-21T12:50:02Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-10-22T05:49:07Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":92},"description":"Job Summary\nThe Technology Support Coordinator supports the technology and simulation needs of the Physician Assistant (PA) Studies Program at the downtown instructional site. The Coordinator serves as the primary technology and simulation resource for the program by supporting instructional technologies, simulation-based education, educational software, classroom technologies, standardized patient activities, and technology initiatives that enhance student learning and program effectiveness.\nResponsibilities include providing intermediate technical hardware and software support through the set-up, testing, installation, maintenance, troubleshooting, and repair of departmental physical and virtual endpoint systems supported by Information Technology and Analytics. The Coordinator also manages technology-related activities within the Clinical Learning Center (CLC), including programming simulation scenarios, maintaining patient simulators and simulation equipment, coordinating audiovisual systems, and supporting faculty, staff, learners, and standardized patients during simulation-based educational activities.\nThe Coordinator reports to the PA Program Director and collaborates closely with Information Technology and Analytics, faculty, staff, and other academic programs on technology and simulation initiatives. This is a two-year position with the possibility of extension.\nEssential Duties\nMaintain current knowledge of the computer systems, endpoint devices (physical and virtual workstations, laptops, and mobile devices), software applications, audiovisual technologies, networks, and computing environments supported by Ithaca College Information Technology and Analytics. \nCoordinate with Information Technology and Analytics regarding office, classroom, audiovisual, and instructional technology needs while monitoring emerging technologies to ensure the program utilizes current and effective educational technologies. \nPerform preventive maintenance and provide Tier I technical support for classroom audiovisual systems, instructional technology, simulation equipment, and control room technology. Escalate, monitor, and document unresolved issues as appropriate. \nSupport all Clinical Learning Center (CLC) technology, including high-fidelity patient simulators, task trainers, audiovisual recording systems, simulation control systems, and related instructional technologies. \nProgram and test simulation scenarios for instructional activities, Objective Structured Clinical Examinations (OSCEs), competency assessments, and other simulation-based learning experiences. \nCoordinate preventive maintenance, software updates, equipment calibration, vendor communication, repairs, and warranty services for simulation equipment and instructional technology. \nProvide technical support for program-specific educational software, assessment platforms, clinical education management systems, simulation software, and other instructional technologies utilized by the program. \nCoordinate technology requirements for electronic examinations and assessment activities, including system setup, deployment, troubleshooting, and post-examination support. \nSupport standardized patient activities by coordinating simulation technology, audiovisual recording systems, operational logistics, and technical support during educational sessions. \nCoordinate and provide technology training for faculty and staff on classroom technology, simulation equipment, educational software, audiovisual systems, and other program-supported technologies. \nDevelop, maintain, and update written standard operating procedures (SOPs), user guides, and technology documentation for simulation equipment, classroom technology, and instructional technology resources. \nMaintain inventory records for all departmental technology, simulation equipment, software licenses, warranties, supplies, and replacement schedules. \nAssist with maintaining technology-related databases, user accounts, equipment records, and digital file organization in accordance with institutional policies. \nAssist the PA Program with maintaining technology and simulation resources that support compliance with ARC-PA accreditation standards, assessment activities, and continuous quality improvement initiatives. \nProvide technology support for admissions activities, orientation, White Coat Ceremony, simulation exercises, skills laboratories, special events, and other program-sponsored educational activities as needed. \nEnsure compliance with institutional policies regarding software licensing, data security, FERPA requirements, equipment security, and appropriate technology use. \nDemonstrate civil, professional, and inclusive behavior when interacting with faculty, staff, learners, standardized patients, visitors, and community partners. \nPromote a collaborative, flexible, and inclusive work environment by participating in professional development activities that enhance awareness of diversity, equity, inclusion, and belonging. \nPerform other College and Program duties as assigned. \nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, Educational Technology, Healthcare Simulation, Biomedical Engineering, Health Sciences, or a related field; or an equivalent combination of education and progressively responsible experience.\nMinimum of two years of experience in information technology, healthcare simulation, educational technology, or a closely related field.\nExcellent written, verbal, and interpersonal communication skills.\nStrong analytical, organizational, and problem-solving abilities with demonstrated experience troubleshooting complex technical issues.\nDemonstrated ability to manage multiple priorities while meeting established deadlines.\nAbility to work independently and collaboratively with diverse populations.\nProficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.\nAbility to maintain confidentiality and exercise sound judgment.\nAbility to operate standard office equipment and instructional technology.\nPreferred Qualifications\nExperience supporting healthcare education or health professions programs.\nExperience with simulation technologies (e.g., Laerdal, Gaumard, CAE, SimCapture, LearningSpace, or similar platforms).\nExperience supporting audiovisual systems and classroom technologies.\nExperience supporting electronic testing and assessment platforms.\nExperience maintaining simulation equipment and coordinating vendor-supported maintenance.\nWork Environment\nThe work location is the Physician Assistant Program located in the Rothschild Building on the downtown Ithaca Commons. Parking is not provided; however, the location is accessible via the TCAT bus system.\nWork is performed primarily in an accessible indoor educational environment using computers, audiovisual equipment, simulation technologies, and standard office equipment. The incumbent may occasionally be required to transport equipment or materials between campus locations or participate in off-campus educational activities. Evening and weekend work may occasionally be required to support instructional activities, simulation events, admissions events, or other program needs.\nThis is a full-time, temporary two-year position (37.5 hours per week, 52 weeks per year) with the possibility of extension.\nApplication Instructions:\nInterested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or .\nIthaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.\nVisa sponsorship is not provided for this position.\nHiring Range:\n$27.00 - $29.00 per hour, commensurate with qualifications and experience.\nWe pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:\nHealthcare including vision and dental\nGenerous Paid Time Off Policies\n403B Retirement Savings Plan with Matching Employer Contribution\nEAP\nFlexible Work Plans\nEducational Benefits\nCareer-Enhancing Trainings\nFor an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness\nIn an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.","description_format":"text","description_chars":8793,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Media & Entertainment"],"lifecycle":[{"event":"open","at":"2026-09-27T16:08:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 1","filings_12m":3,"filings_prev_12m":8,"green_card_filings_12m":1,"median_offered_wage_usd":68750,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.221,"p_room":0.28,"age_days":92,"expected_fill_days":20,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":true},"html_url":"https://alion.io/job/ithaca-college-technology-support-coordinator","json_url":"https://alion.io/job/ithaca-college-technology-support-coordinator.json","meta":{"generated_at":"2026-10-22T15:34:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765126},"rest":"https://alion.io/mcp/rest/get_company?id=1765126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fithaca-college-technology-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fithaca-college-technology-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fithaca-college-technology-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ithaca-college-technology-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fithaca-college-technology-support-coordinator"}]}