{"id":2411518,"url":"https://alion.io/job/itineris-d365-ai-specialist","title":"D365 AI Specialist","company":{"id":47942,"name":"Itineris","domain":"itineris.net","url":"https://alion.io/company/itineris","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"C","score":66,"open_postings":16,"ghost_share":0.563,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Prompt Engineering","optional":true}],"status":"live","first_seen_at":"2026-08-10T06:26:24Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-02T09:58:45Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":83},"description":"About ItinerisItineris is a global technology company headquartered in Belgium, dedicated to delivering innovative software and services for the energy and water utility sector. Our flagship solution, UMAX, is a Microsoft Dynamics 365-based CIS and ERP platform used by leading utilities across North America and Europe. As a long-standing Microsoft Gold Partner and member of Microsoft’s Inner Circle, we are deeply embedded in the Microsoft ecosystem and actively building the next generation of AI-native capabilities on top of it.\n\nWhat you will work on...\nWe're looking for a D365 AI Specialist to support product investigation by mapping industry processes and evaluating how Microsoft first-party Dynamics 365 agents can apply to them. This is a business-focused role centered on analysis and demonstration, not customer delivery or low-level model code. You won't need deep customer-specific knowledge; what matters is a strong grasp of how the industry runs its processes and a sharp eye for where first-party AI agents fit. Your work feeds directly into our product roadmap.\nAs our D365 AI Specialist, you...\nMap industry (utility) business processes to identify where Microsoft first-party Dynamics 365 agents could add value, the primary focus of the role.\nInvestigate, evaluate, configure and demo Microsoft first-party agents in Dynamics 365 Customer Engagement (e.g. Customer Service agent, case- and knowledge-driven agents), demonstrating capability rather than owning end-to-end deployment.\nEngage with our product teams to jointly configure first-party agents in UMAX demo/sandbox environments to showcase what they can and can't do against mapped industry scenarios.\nExplore the broader Microsoft AI toolset, Copilot, Copilot Studio, AI Builder, to understand how it complements first-party agents.\nDocument findings, gaps, and recommendations and feed them into product and roadmap discussions.\nPlay a supporting role in the assessment and validation of first-party agent fitment to Itineris product capabilities and client business processes.\nRun capability demos and proofs-of-concept that make first-party agent behaviour tangible for internal stakeholders.\nStay current on the Microsoft AI / Dynamics 365 roadmap and translate changes into implications for our product.\nWhat you bring...\n\nMedior-senior experience as a D365 functional consultant, analyst, or comparable\nHands-on experience setting up and using Microsoft first-party agents in Dynamics 365 Customer Engagement\nStrong functional knowledge of Dynamics 365 (Customer Service, Contact Center and/or related modules) and the Power Platform\nStrong ability to map and analyse industry business processes and connect them to product opportunities\nPractical familiarity with the Microsoft AI toolset, Copilot Studio, AI Builder, or Copilot agents, in a configuration/demo capacity\nClear communicator able to translate technical capability into business implications for internal stakeholders\nAn investigative, product-minded approach, comfortable with ambiguity and exploration\nPreferred Qualifications\n\nExposure to the utilities sector or enterprise billing / CIS / Customer Service process domains\nFamiliarity with Dataverse, prompt engineering, and AI governance / responsible-AI practices\nRelevant Microsoft certifications (Power Platform, Dynamics 365, AI)\nWhat success looks like (first 6-12 months)\nA set of mapped industry processes with clear assessments of where first-party agents fit\nA library of working demos showing first-party Customer Service agent capabilities against those processes\nDocumented findings and recommendations actively informing the product roadmap\nWhat we offer…\nA fast-growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta (USA) and lively London (UK) \nWorking with future-ready water and energy companies and building valuable utility expertise \nInternal mobility, developing your career through various educational programs and growth paths \nAn entrepreneurial mindset where you have a direct impact on our growth journey \nAn open environment where we make it a priority to celebrate milestones, both big and small \nOnboarding, learning and buddy programs to get ready for a smooth start in your new job \nA flexible and inclusive working environment, where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best \nA lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work-life balance.A competitive total rewards package aligned with the responsibilities of the role, your experience and our internal career framework\nTransparent career development and promotion opportunities based on objective criteria, skills and performance\nA comprehensive benefits package including a company car or mobility budget, bonus plan, group insurance, hospitalization insurance, Alan healthcare, meal vouchers, eco vouchers, flexible benefits and hybrid working options\nWe are committed to equal opportunities and fair employment practices, ensuring that hiring, development and career growth decisions are based on objective and consistent criteria","description_format":"text","description_chars":5227,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-13T02:18:33Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":83,"expected_fill_days":24,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/itineris-d365-ai-specialist","json_url":"https://alion.io/job/itineris-d365-ai-specialist.json","meta":{"generated_at":"2026-11-02T13:57:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47942},"rest":"https://alion.io/mcp/rest/get_company?id=47942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitineris-d365-ai-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitineris-d365-ai-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitineris-d365-ai-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itineris-d365-ai-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitineris-d365-ai-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2411518}},{"tool":"search_jobs","arguments":{"company":"itineris.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2411518},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}