{"id":2291859,"url":"https://alion.io/job/itineris-service-delivery-manager","title":"Service Delivery Manager","company":{"id":47942,"name":"Itineris","domain":"itineris.net","url":"https://alion.io/company/itineris","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"C","score":66,"open_postings":16,"ghost_share":0.563,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":178000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-02-02T12:27:52Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-23T15:11:18Z","board_verified":true,"closed_at":null,"days_open":263,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":262},"description":"There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.\nWhat you will work on...\nAs a Service Delivery Manager, you are focused on quality and customer satisfaction. You motivate your team to achieve optimal productivity.\nUMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.\nAs our Service Delivery Manager, you'll...\nDevelop and maintain a strong professional relationship with your client.\nConsistently execute and follow up of long-term application maintenance contracts.\nExecute an efficient service delivery approach.\nResponsible for SLA achievement and high level of customer satisfaction.\nProvide input for permanent tracking of KPI's (financial, quality, schedule and risks/issues).\nGuide a team of Service Delivery Consultants (functional, technical and testing profiles).\nAnticipate client organizational changes.\nIdentify new business opportunities and help transform these into concrete proposals.\nBalance the needs and wants of the client with the capacity and the budget oversight.\nAccountable for 3rd party management with a focus on quality and delivery standards.\nManage all significant changes or new projects under your supervision.\nSuggest and implement continuous improvements on standard processes and tools to drive operational efficiencies.\nWhat you bring...\nAn experienced leader with a proven track record of at least 10 years in service delivery management with\nStrong business knowledge on applied ERP solutions (SAP, Dynamics, Oracle, PeopleSoft).\nAffinity with software development.\nKnowledge of the Utilities, Telecommunications or similar sectors. Experience of projects in the public sector is an asset.\nProject methodology knowledge required.\nITIL certification is an asset; understanding and application of ITIL methodology.\nA proactive and problem-solving mentality.\nExcellent negotiation and listening skills.\nAn analytical and conceptual thinker.\nStrong communication skills, both verbally and written\nWhat we offer...\nA fast-growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta (USA) and lively London (UK) \nWorking with future-ready water and energy companies and building valuable utility expertise \nInternal mobility, developing your career through various educational programs and growth paths \nAn entrepreneurial mindset where you have a direct impact on our growth journey \nAn open environment where we make it a priority to celebrate milestones, both big and small \nOnboarding, learning and buddy programs to get ready for a smooth start in your new job \nA flexible and inclusive working environment, where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best \nA lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work-life balance.A competitive total rewards package aligned with the responsibilities of the role, your experience and our internal career framework\nTransparent career development and promotion opportunities based on objective criteria, skills and performance\nA comprehensive benefits package including a company car or mobility budget, bonus plan, group insurance, hospitalization insurance, Alan healthcare, meal vouchers, eco vouchers, flexible benefits and hybrid working options\nWe are committed to equal opportunities and fair employment practices, ensuring that hiring, development and career growth decisions are based on objective and consistent 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