{"id":759468,"url":"https://alion.io/job/itm-tanzania-hr-admin-manager","title":"HR & Admin Manager","company":{"id":690509,"name":"ITM Tanzania","domain":"itm-tanzania.com","url":"https://alion.io/company/itm-tanzania","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"D","score":47,"open_postings":242,"ghost_share":0.88,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dar es Salaam, Tanzania"],"countries":["TZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2146},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-03T13:46:20Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-11-02T08:43:32Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":90},"description":"Purpose of the role\nThe candidate for this role will be responsible for managing and coordinating human resources and administrative operations within a call center environment, ensuring effective workforce management, employee engagement, compliance with labour laws and company policies, accurate HR administration, and operational support to maintain a productive and efficient workplace.\nKey Responsibilities\nAttendance and Workforce Administration\nMonitor employee attendance, punctuality, absenteeism, lateness, and shift adherence.\n\nReview biometric, login, timesheet, and attendance reports.\n\nWork closely with Operations and Team Leaders to address attendance and punctuality issues.\n\nFollow up on employees who fail to report to work or fail to meet scheduled working hours.\n\nSupport preparation and verification of monthly payroll inputs, including attendance, overtime, allowances, deductions, and unpaid leave.\n\nMaintain accurate records of employee leave, sick leave, absence, and other approved time off.\n\nEmployee Relations and Discipline\nHandle employee grievances, complaints, and workplace concerns professionally and confidentially.\n\nSupport disciplinary processes in accordance with company policies and applicable labour laws.\n\nParticipate in disciplinary hearings and maintain proper documentation of disciplinary proceedings.\n\nPromote positive employee relations and a professional working environment.\n\nEscalate serious employee relations matters to management where necessary.\n\nCall Center Performance and Employee Management\nWork closely with Operations teams, Floor Managers, and Team Leaders to address employee performance and conduct issues.\n\nSupport monitoring of employee performance indicators including attendance, punctuality, productivity, quality, adherence, and customer service standards.\n\nIdentify recurring HR-related issues affecting call center performance and recommend appropriate solutions.\n\nAssist management in addressing absenteeism, staff turnover, poor performance, and employee engagement concerns.\n\nRecruitment and Staffing\nCoordinate recruitment campaigns based on call center staffing requirements.\n\nPrepare recruitment reports and maintain candidate records.\n\nCoordinate pre-employment documentation and background checks where applicable.\n\nEnsure new employees are properly onboarded and ready to commence work according to operational requirements.\n\nTraining and Development\nCoordinate induction and orientation programmes for new employees.\n\nIdentify training needs in collaboration with Operations and Team Leaders.\n\nCoordinate training programmes on customer service, company policies, compliance, workplace conduct, and other relevant topics.\n\nMaintain accurate training attendance and certification records.\n\nSupport employee development and career progression initiatives.\n\nPayroll and Benefits Administration\nPrepare and submit accurate monthly payroll inputs within agreed deadlines.\n\nVerify attendance, overtime, allowances, deductions, leave, unpaid days, and other payroll-related information.\n\nCoordinate employee statutory contributions and benefits as required.\n\nRespond to employee queries relating to salaries, allowances, leave, deductions, and employment benefits.\n\nWork closely with Finance and Payroll teams to resolve payroll discrepancies.\n\nLabour Law and Policy Compliance\nEnsure HR practices comply with applicable Tanzanian labour laws and regulations.\n\nMaintain awareness of changes in employment legislation and advise management where necessary.\n\nEnsure proper documentation and adherence to company disciplinary and HR procedures.\n\nSupport labour inspections, audits, and regulatory requirements.\n\nMaintain confidentiality of employee information and sensitive HR matters.\n\nAdministration\nCoordinate general office administration and employee welfare activities.\n\nEnsure proper management of HR and administrative documents.\n\nMaintain office supplies and coordinate administrative requirements.\n\nSupport management in organizing meetings, training sessions, staff activities, and employee engagement events.\n\nCoordinate employee identification cards, access requirements, uniforms, equipment, and other administrative needs.\n\nEnsure proper filing and retrieval of HR and administrative documents.\n\nEmployee Welfare and Engagement\nPromote employee welfare and a positive workplace environment.\n\nOrganize employee engagement activities and staff meetings.\n\nMonitor employee concerns and recommend appropriate interventions.\n\nSupport employee recognition and reward initiatives.\n\nAssist in resolving workplace conflicts and maintaining harmonious employee relations.\n\nQualifications & Experience\nBachelor’s degree in Human Resources Management or a related field.\n\nProfessional HR certification will be an added advantage.\n\nMinimum of 3-5 years of experience in HR and administration.\n\nExperience working in a call center, BPO, customer service, telecommunications, or high-volume staffing environment is highly desirable.\n\nExperience in employee relations, recruitment, payroll administration, attendance management, and disciplinary procedures.\n\nStrong knowledge of HR practices and employment procedures.\n\nGood understanding of Tanzanian labour laws and regulations.\n\nStrong communication and interpersonal skills.\n\nExcellent organizational and time-management skills.\n\nAbility to handle confidential information with discretion.\n\nGood conflict-resolution and problem-solving skills.\n\nStrong attention to detail.\n\nAbility to work under pressure and meet tight deadlines.\n\nGood knowledge of Microsoft Office, particularly Excel and Word.\n\nAbility to work effectively with Operations Managers, Team Leaders, Supervisors, and call center agents.\n\nStrong reporting and record-keeping skills.\n\nAbility to manage multiple HR cases and priorities simultaneously.\n\nLocation: Dar es 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