{"id":3565267,"url":"https://alion.io/job/itm-tanzania-it-support-officer","title":"IT Support Officer","company":{"id":690509,"name":"ITM Tanzania","domain":"itm-tanzania.com","url":"https://alion.io/company/itm-tanzania","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"C","score":65,"open_postings":73,"ghost_share":0.575,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2025-10-06T14:45:36Z","employer_posted_date":"2025-10-06","last_verified_at":"2026-11-01T18:13:51Z","board_verified":true,"closed_at":null,"days_open":391,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":390},"description":"Responsibilities\nInstall, configure, and maintain computer hardware, software, printers, and network devices (LAN/Wi-Fi).\nTroubleshoot and resolve network issues, connectivity problems, and system errors in both office and factory settings.\nSupport users in resolving IT-related issues and provide guidance on basic system operations.\nManage user accounts, email setup, and permissions on company systems.\nPerform routine data backups and ensure data security and integrity.\nMaintain and support ERP or inventory management systems, assisting with system updates and data accuracy.\nSet up shared drives or cloud storage for team collaboration and secure file sharing.\nConduct preventive maintenance and ensure timely repair of IT equipment.\nAssist in analyzing data and system reports to identify process bottlenecks and propose operational improvements.\nCollaborate with operations and logistics teams to troubleshoot discrepancies in system and physical stock, dispatch delays, and routing challenges.\nMaintain proper documentation of IT processes, support tickets, and issue resolutions.\nProvide regular updates and reports to management on IT performance and system reliability.\nQualifications and Experience:\nBachelor’s degree in Information Technology, Computer Science, or a related field.\nWilling to relocate to Mtwara\nMinimum of 3 years of experience in IT support, preferably in a manufacturing, logistics, or industrial environment.\nProficient in Microsoft Office tools (Excel, Word, Outlook).\nBasic knowledge of networking, cybersecurity, and system 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