{"id":2287308,"url":"https://alion.io/job/itmatch-application-support-specialist","title":"Application Support Specialist","company":{"id":4409143,"name":"itMatch","domain":"itmatch.com","url":"https://alion.io/company/itmatch","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":69},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T12:13:01Z","employer_posted_date":null,"last_verified_at":"2026-10-09T12:13:01Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job Responsibilities:\nResponsible for daily operation and maintenance of the company’s business application systems, including system inspection, service monitoring and alert handling. Timely detect system anomalies, troubleshoot basic faults, and escalate unsolvable issues promptly.\n\nReceive system issue feedback from users in business departments and provide daily business support such as answering questions about basic functions.\n\nAssist in version release, environment deployment and configuration update of business systems. Execute all tasks in strict accordance with change management processes, and complete change logging and release verification.\n\nReview logs of business systems, assist in locating application errors and interface exceptions, cooperate with the development team to troubleshoot business-side faults, and follow up until issues are closed.\n\nPerform business-related data backup, regularly verify the availability of backup files; maintain business system ledgers, operation & maintenance manuals and fault knowledge base.\n\nHelp ensure stable operation of business systems, sort out common business issues and document them to reduce repeated inquiries; participate in system drills, data verification and other related work.\n\nLiaise with business, development and test teams to synchronize system operation status and collect business requirement feedback.\n\nJob Requirements:\nMinimum 3 years of experience in business operation and maintenance.\n\nFamiliar with basic Linux commands, able to check system logs, processes and ports; understand HTTP and fundamental concepts of interfaces.\n\nBasic knowledge of databases (MySQL preferred), capable of writing simple SQL queries and performing basic data query & verification.\n\nPrior experience in operation and maintenance for business systems, call centers, CRM or business platforms is preferred, familiarity with basic monitoring tools.\n\nStrong business comprehension skills, good at communicating with business users and patient in handling user issues.\n\nClear logical thinking, rigorous working style and good documentation habits; able to record fault handling processes and contribute to the operation & maintenance knowledge base.\n\nAccept on-call emergency response for sudden business incidents, with a strong sense of responsibility.\n\nConversational English and Chinese proficiency (minimum B1/B2 level)\n\nBenefits:\nStable employment and opportunities for professional growth in the dynamic High-Tech / ICT industry\n\nAccess to a comprehensive benefits package, including a sports card, private healthcare, and group insurance\n\nHoliday bonuses, vacation subsidies, and other benefits provided through the Company Social Benefits Fund (ZFŚS)\n\nThe services are to be provided locally in Poland to operate and maintain an intelligent customer service system in Frankfurt, Germany.\nThe contract term is five years, and the number of personnel may be adjusted up or down depending on actual project requirements.\nTech stack\nSQL\nLinux","description_format":"text","description_chars":3013,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T14:25:01Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.945,"age_days":2,"expected_fill_days":7,"reasons":["seen:2","win:mid"],"computed_at":"2026-10-12T04:45:27Z"},"pay":null,"html_url":"https://alion.io/job/itmatch-application-support-specialist","json_url":"https://alion.io/job/itmatch-application-support-specialist.json","meta":{"generated_at":"2026-10-12T04:45:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4409143},"rest":"https://alion.io/mcp/rest/get_company?id=4409143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitmatch-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitmatch-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitmatch-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itmatch-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitmatch-application-support-specialist"}]}