{"id":2423164,"url":"https://alion.io/job/itmgmt-customer-success-manager","title":"Customer Success Manager","company":{"id":4416832,"name":"Itmgmt","domain":"itmgmt.com","url":"https://alion.io/company/itmgmt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":565},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-08T23:51:24Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-15T19:56:43Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"IT Management Corporation (ITMC) is a technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we've helped organizations modernize their technology environments, with a strong focus on State, Local Government, and Education (SLED) customers.\nLearn more at ITMC.net.\n ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role builds trusted customer relationships, drives retention, identifies expansion opportunities, and ensures customers get maximum value from their technology investments.\nThe ideal candidate combines account management skills with a consultative approach, serving as a strategic partner to school districts, government agencies, and other public sector organizations while collaborating with sales, engineering, operations, and leadership.\nCustomer Success & Account Management\nServe as primary point of contact for a portfolio of SLED accounts, building relationships with IT leaders, administrators, procurement teams, and key stakeholders.\nConduct regular business reviews to understand customer goals, challenges, and upcoming initiatives.\nMonitor customer health, identify risks, and proactively address issues before they affect the relationship.\nCoordinate with internal teams to ensure successful project delivery and support, acting as the voice of the customer.\nAccount Growth & Strategic Planning\nIdentify opportunities to expand existing accounts through additional solutions and services.\nPartner with sales and engineering to build strategic account plans and technology roadmaps.\nSupport contract renewals and help customers evaluate new technologies aligned to their objectives.\nGenerate customer quotes and proposals, and track opportunities, renewals, and engagement in the CRM.\nCross-Functional Collaboration\nCoordinate with engineering, project management, support, and vendor partners on customer outcomes.\nAssist with vendor registrations and sales support activities as needed.\nMaintain accurate customer records and account documentation.\nShare customer feedback and market insights to help improve service offerings.\n 3-5 years of experience in Customer Success, Account Management, Account Executive, or Sales within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.\nExperience supporting public sector, government, or education customers preferred.\nUnderstanding of networking, cloud, cybersecurity, communications, or managed services solutions.\nStrong relationship-building, communication, and presentation skills.\nExperience managing multiple accounts and competing priorities.\nProficiency with CRM platforms such as HubSpot or Salesforce.\nStrong organizational skills and attention to detail.\nCore Competencies\nCustomer-first mindset with strong business acumen and consultative problem-solving.\nAbility to build trust and credibility with executive-level stakeholders.\nSelf-motivated, organized, and results-oriented; adaptable in a fast-paced environment.\nCollaborative team player with strong follow-through and accountabilit\n Why Join ITMC?\nGrowing technology company with a strong reputation in the SLED market.\nWork alongside experienced technology, sales, and engineering professionals.\nCompetitive compensation and performance-based incentives.\nOpportunities for professional growth and career advancement.\nAll information is kept confidential per EEO guidelines.","description_format":"text","description_chars":3490,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Government"],"lifecycle":[{"event":"open","at":"2026-10-13T06:15:20Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.528,"p_room":0.45,"age_days":36,"expected_fill_days":20,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/itmgmt-customer-success-manager","json_url":"https://alion.io/job/itmgmt-customer-success-manager.json","meta":{"generated_at":"2026-10-15T21:28:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416832},"rest":"https://alion.io/mcp/rest/get_company?id=4416832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitmgmt-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitmgmt-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitmgmt-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itmgmt-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitmgmt-customer-success-manager"}]}