Business Operations Apprentice

Job Description - Business Operations Apprentice

The

Opportunity

Our client is recruiting for a Business

Operations Apprentice to join their team in London.

TheLevel 3 Business Administration apprenticeship

programme that we are offering, will allow you to kick-start your career

in an industry that is constantly evolving, dynamic and transformational.

The steps

you take will provide you with valuable first-hand experience, knowledge,

skills and qualification to help really drive your career forward. We are here

to guide and support you every step of the way!

The Position

Job Title:

Business

Operations Apprentice

Apprenticeship Course:

Level 3

Business Administration

Apprenticeship Duration:

18 months

+ Assessment

Location:

London,

EC2A

Working Hours:

Monday to Friday 9:00 - 5pm

Salary:

£25,000 +

10% Annual Incentive Plan

Role

·Provide In Country

Admin support for Lawful intercept support on request from Law Enforcement

Authorities (Police)

·Act as the Admin interface

for voice and Data interceptions, non-technical, Information requests

Support to

the management for all regulatory aspects that could concern processes and/or

systems.

Principal

Duties and Responsibilities

To work with the Regulatory teams as a support function, taking

responsibility to assist in answering information requests from the authorities,

and too processes Billing and postal related activities, whilst owning the

co-ordination and management of activities assigned to other teams and or

departments (i.e. liaising with technical function and Police team)

·fulfill a certain

number of administrative tasks related to Police investigations for example:

-lawful

interception reporting

-Voice traffic data

collection

-Customer data

gathering and providing request to appropriate audience

-IP, DNS, web

filtering as required from external parties and follow up on the billing

activity.

Management

of Administration activities (non-technical) or Police related activities

requests, in terms of:

-file

reception from Police; Administrative duties related to Police,

-request

processing either directly or through assignment to Area Voice, Area Data or

Legal Office. If the request is related to call interception, website filtering

Police request) or service interruption;

-request

processing to other office to be defined or as defined by the management and

related to judicial requests

-response

submission to Police; And follow up on billing

-Participation

in Audit activity, Internal and external

-invoicing

to Police, Internal reporting

·Deal

with complaints in external communication towards

the requesting authority by liaising with internal departments

·Ensure

that you can articulate the company and its strategy

·To understand and

ensure you live our values

·Willing to learn

new technologies and new skills * on job training + Enhanced GDPR Training

Experience

·Ability to control

and co-ordinate technical situations in a calm and professional manner.

·Fluent in English

written and spoken, an additional language is an advantage.

·Is used to working

under time constraints and towards a set of objectives, deadlines and providing

constructive feedback

·Good working

knowledge on MS office package (Excel, Word)

·Has a 1+ years’

experience in supporting Customers

·Enhanced

background screening is mandatory (UK SV)

·Operational

Discretion due to sensitivity of requests, verifiable referees will be required

Values

(2013)

Expected

Behaviours

Customer - how we behave

We deliver an exceptional customer experience every time

·Understands what ‘service’ must be provided to customers and delivers

this flawlessly.

·Follows through on customer enquiries, requests or complaints - making

sure that the customer has received a response even if not responding in

person.

·Seeks out all available customer service / performance data and takes

action to resolve issues.

·Proactively reviews own workload to make sure that work which impacts

on customer experience is a priority - discusses issues with manager and

agrees how to resolve.

·Actively builds relationships with customers to understand their views

on the service provided - shares these views with others so performance can

be improved.

·Reviews working methods regularly to identify ways of improving

customer experience - makes recommendations on what improvement can be made

and owns delivery of agreed action plan and outcomes.

Ownership - how we behave

We take ownership of our actions and our company’scommitments

·Keeps all promises they make, always delivers to agreed deadlines.

·Hands over work that is complete, accurate and of high quality so that

no re-work or questioning is required which slows our ability to deliver.

·Drives action to improve the way they work and the outcomes they

deliver, working with their manager and colPolicegues to resolve issues /

make change but always retaining responsibility for seeing things through to

resolution.

·Demonstrates initiative by taking on tasks/activities that benefit the

customer, business or team without needing to be asked or asking permission.

·Regularly checks with other areas of the business that they and their

team are delivering on their part of any activity and works with them to

resolve issues and ensure flawless delivery.

·Regularly reviews spend and finds opportunities to drive down the cost

or improve the return on investment of their/their team’s activities.

·Takes ownership for understanding what is expected of them / their

team and ensures it is delivered.

Policedership - how we

behave

We demonstrate Policedership, always striving to be the best at

whatever we do

·Drives own personal development to gain the right skills to be able to

do their job well.

·Models’ honesty, openness, integrity and ethical behaviour.

·Regularly seeks feedback on individual and team performance - uses

this to drive personal development.

·Constantly looks for ways in which they can add more value to the

business, raises these with their manager and implements agreed actions.

·Looks at industry best practice and current trends/innovations for

their role and applies these to maintain a position as a market Policeder at

whatever they do - sharing what’s worked and what hasn’t (and why) with

others who hold similar roles.

·Understands cultural differences and factors and uses understanding to

ensure things get done.

Teamwork - how we behave

We put teamwork at the heart of our business,

working with others to achieve success

·Gets to know the team members personally (regardless of where they

work) and uses knowledge of others to build a higher performing team.

·Attempts to resolve conflict within the team - via face to face or

telephone conversations with those involved - to improve overall performance.

·Praises the work of other publicly to motivate them to do more.

·Proactively asks for other team member’s views and opinions and uses

inputs to improve work.

·Looks for areas where relationships between the team and its customers

are not working and makes well-considered recommendations on how to improve

these - implements agreed actions.

Eligibility Criteria

Individuals must have a valid and eligible residency status to

apply for this role.

About ITP

We help employers develop their best talent

and inspire the next generation through apprenticeships, mentoring and

training, we’re plugging the UK’s digital skills gap to provide a workforce for

the future.

If this sounds like the role

for you, get in touch! Once we receive your application, one of our team will

be in touch to help you with the next stage.

The ITP are working

on behalf of a third party to advertise their vacancy. By submitting your

CV, you agree to be contacted by The ITP and your information to be passed on

to a third party.

Safeguarding and Values Commitment

The

ITP is committed to safeguarding and promoting the welfare of learners and

expects all staff and volunteers to share this commitment. Successful

appointment to this role will require satisfactory completion of recruitment

checks.

At

the ITP, we are fully committed to safeguarding and promoting the welfare of

all learners and creating a safe, inclusive, and respectful workplace. We

expect every team member to:

• Uphold and

  champion our values, code of conduct, and safeguarding principles.

• Take personal

  responsibility for understanding and adhering to all safeguarding

  procedures and policies.

• Promote a

  culture of safety and wellbeing through a proactive “do no harm” approach.

• Recognise and

  act on their responsibility in supporting, strengthening, and enforcing

  safeguarding practices across all areas of work.

• Understand and

  meet any role-specific safeguarding duties - including, in this position,

  actively identifying and reporting concerns, engaging in relevant

  training, and modelling safe and inclusive behaviours in all apprentice

  interactions.

At the ITP, our company culture is important to us, and all

employees and consultants are expected to operate in line with our values:

·We

change lives - We strive to make a difference for our apprentices,

clients, members, ourselves, and our team on a daily basis. We push for

diversity and inclusion in our industry by challenging perceptions. We embrace

individuality. We believe that everyone is equally important.

·We are

genuine and honest - We breed trust amongst clients, apprentices, members,

and the team. We take responsibility for our words, actions, and results. We

are human. We encourage one another through honesty and transparency.

·We are

innovative and unique - We are empowered by innovation. We strive to make

the impossible, possible. We are proud to be the only organisation of our kind,

of who we are and how we got here.

·We are

Personable - We remind ourselves what it’s like to be in others shoes. We

have authentic conversations; we are real and so are our relationships.

·We are

stronger united - We share our knowledge and experiences. We celebrate one

another on our achievements. We value and encourage one another because we win

or lose as a team.