{"id":2438921,"url":"https://alion.io/job/itp-business-operations-apprentice","title":"Business Operations Apprentice","company":{"id":2154044,"name":"ITP","domain":"theitp.org","url":"https://alion.io/company/theitp","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-13T11:34:27Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T12:42:54Z","board_verified":false,"closed_at":"2026-10-14T12:42:54Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Description - Business Operations Apprentice\nThe\nOpportunity\nOur client is recruiting for a Business\nOperations Apprentice to join their team in London.\nTheLevel 3 Business Administration apprenticeship\nprogramme that we are offering, will allow you to kick-start your career\nin an industry that is constantly evolving, dynamic and transformational.\nThe steps\nyou take will provide you with valuable first-hand experience, knowledge,\nskills and qualification to help really drive your career forward. We are here\nto guide and support you every step of the way!\nThe Position\nJob Title:\nBusiness\nOperations Apprentice\nApprenticeship Course:\nLevel 3\nBusiness Administration\nApprenticeship Duration:\n18 months\n+ Assessment\nLocation:\nLondon,\nEC2A\nWorking Hours:\nMonday to Friday 9:00 - 5pm\nSalary:\n£25,000 +\n10% Annual Incentive Plan\nRole\n·Provide In Country\nAdmin support for Lawful intercept support on request from Law Enforcement\nAuthorities (Police)\n·Act as the Admin interface\nfor voice and Data interceptions, non-technical, Information requests\nSupport to\nthe management for all regulatory aspects that could concern processes and/or\nsystems.\nPrincipal\nDuties and Responsibilities\nTo work with the Regulatory teams as a support function, taking\nresponsibility to assist in answering information requests from the authorities,\nand too processes Billing and postal related activities, whilst owning the\nco-ordination and management of activities assigned to other teams and or\ndepartments (i.e. liaising with technical function and Police team)\n·fulfill a certain\nnumber of administrative tasks related to Police investigations for example:\n-lawful\ninterception reporting\n-Voice traffic data\ncollection\n-Customer data\ngathering and providing request to appropriate audience\n-IP, DNS, web\nfiltering as required from external parties and follow up on the billing\nactivity.\nManagement\nof Administration activities (non-technical) or Police related activities\nrequests, in terms of:\n-file\nreception from Police; Administrative duties related to Police,\n-request\nprocessing either directly or through assignment to Area Voice, Area Data or\nLegal Office. If the request is related to call interception, website filtering\nPolice request) or service interruption;\n-request\nprocessing to other office to be defined or as defined by the management and\nrelated to judicial requests\n-response\nsubmission to Police; And follow up on billing\n-Participation\nin Audit activity, Internal and external\n-invoicing\nto Police, Internal reporting\n·Deal\nwith complaints in external communication towards\nthe requesting authority by liaising with internal departments\n·Ensure\nthat you can articulate the company and its strategy\n·To understand and\nensure you live our values\n·Willing to learn\nnew technologies and new skills * on job training + Enhanced GDPR Training\nExperience\n·Ability to control\nand co-ordinate technical situations in a calm and professional manner.\n·Fluent in English\nwritten and spoken, an additional language is an advantage.\n·Is used to working\nunder time constraints and towards a set of objectives, deadlines and providing\nconstructive feedback\n·Good working\nknowledge on MS office package (Excel, Word)\n·Has a 1+ years’\nexperience in supporting Customers\n·Enhanced\nbackground screening is mandatory (UK SV)\n·Operational\nDiscretion due to sensitivity of requests, verifiable referees will be required\nValues\n(2013)\nExpected\nBehaviours\nCustomer - how we behave\nWe deliver an exceptional customer experience every time\n·Understands what ‘service’ must be provided to customers and delivers\nthis flawlessly.\n·Follows through on customer enquiries, requests or complaints - making\nsure that the customer has received a response even if not responding in\nperson.\n·Seeks out all available customer service / performance data and takes\naction to resolve issues.\n·Proactively reviews own workload to make sure that work which impacts\non customer experience is a priority - discusses issues with manager and\nagrees how to resolve.\n·Actively builds relationships with customers to understand their views\non the service provided - shares these views with others so performance can\nbe improved.\n·Reviews working methods regularly to identify ways of improving\ncustomer experience - makes recommendations on what improvement can be made\nand owns delivery of agreed action plan and outcomes.\nOwnership - how we behave\nWe take ownership of our actions and our company’scommitments\n·Keeps all promises they make, always delivers to agreed deadlines.\n·Hands over work that is complete, accurate and of high quality so that\nno re-work or questioning is required which slows our ability to deliver.\n·Drives action to improve the way they work and the outcomes they\ndeliver, working with their manager and colPolicegues to resolve issues /\nmake change but always retaining responsibility for seeing things through to\nresolution.\n·Demonstrates initiative by taking on tasks/activities that benefit the\ncustomer, business or team without needing to be asked or asking permission.\n·Regularly checks with other areas of the business that they and their\nteam are delivering on their part of any activity and works with them to\nresolve issues and ensure flawless delivery.\n·Regularly reviews spend and finds opportunities to drive down the cost\nor improve the return on investment of their/their team’s activities.\n·Takes ownership for understanding what is expected of them / their\nteam and ensures it is delivered.\nPolicedership - how we\nbehave\nWe demonstrate Policedership, always striving to be the best at\nwhatever we do\n·Drives own personal development to gain the right skills to be able to\ndo their job well.\n·Models’ honesty, openness, integrity and ethical behaviour.\n·Regularly seeks feedback on individual and team performance - uses\nthis to drive personal development.\n·Constantly looks for ways in which they can add more value to the\nbusiness, raises these with their manager and implements agreed actions.\n·Looks at industry best practice and current trends/innovations for\ntheir role and applies these to maintain a position as a market Policeder at\nwhatever they do - sharing what’s worked and what hasn’t (and why) with\nothers who hold similar roles.\n·Understands cultural differences and factors and uses understanding to\nensure things get done.\nTeamwork - how we behave\nWe put teamwork at the heart of our business,\nworking with others to achieve success\n·Gets to know the team members personally (regardless of where they\nwork) and uses knowledge of others to build a higher performing team.\n·Attempts to resolve conflict within the team - via face to face or\ntelephone conversations with those involved - to improve overall performance.\n·Praises the work of other publicly to motivate them to do more.\n·Proactively asks for other team member’s views and opinions and uses\ninputs to improve work.\n·Looks for areas where relationships between the team and its customers\nare not working and makes well-considered recommendations on how to improve\nthese - implements agreed actions.\nEligibility Criteria\nIndividuals must have a valid and eligible residency status to\napply for this role.\nAbout ITP\nWe help employers develop their best talent\nand inspire the next generation through apprenticeships, mentoring and\ntraining, we’re plugging the UK’s digital skills gap to provide a workforce for\nthe future.\nIf this sounds like the role\nfor you, get in touch! Once we receive your application, one of our team will\nbe in touch to help you with the next stage.\nThe ITP are working\non behalf of a third party to advertise their vacancy. By submitting your\nCV, you agree to be contacted by The ITP and your information to be passed on\nto a third party.\nSafeguarding and Values Commitment\nThe\nITP is committed to safeguarding and promoting the welfare of learners and\nexpects all staff and volunteers to share this commitment. Successful\nappointment to this role will require satisfactory completion of recruitment\nchecks.\nAt\nthe ITP, we are fully committed to safeguarding and promoting the welfare of\nall learners and creating a safe, inclusive, and respectful workplace. We\nexpect every team member to:\nUphold andchampion our values, code of conduct, and safeguarding principles.\n\nTake personalresponsibility for understanding and adhering to all safeguarding\nprocedures and policies.\n\nPromote aculture of safety and wellbeing through a proactive “do no harm” approach.\n\nRecognise andact on their responsibility in supporting, strengthening, and enforcing\nsafeguarding practices across all areas of work.\n\nUnderstand andmeet any role-specific safeguarding duties - including, in this position,\nactively identifying and reporting concerns, engaging in relevant\ntraining, and modelling safe and inclusive behaviours in all apprentice\ninteractions.\n\nAt the ITP, our company culture is important to us, and all\nemployees and consultants are expected to operate in line with our values:\n·We\nchange lives - We strive to make a difference for our apprentices,\nclients, members, ourselves, and our team on a daily basis. We push for\ndiversity and inclusion in our industry by challenging perceptions. We embrace\nindividuality. We believe that everyone is equally important.\n·We are\ngenuine and honest - We breed trust amongst clients, apprentices, members,\nand the team. We take responsibility for our words, actions, and results. We\nare human. We encourage one another through honesty and transparency.\n·We are\ninnovative and unique - We are empowered by innovation. We strive to make\nthe impossible, possible. We are proud to be the only organisation of our kind,\nof who we are and how we got here.\n·We are\nPersonable - We remind ourselves what it’s like to be in others shoes. We\nhave authentic conversations; we are real and so are our relationships.\n·We are\nstronger united - We share our knowledge and experiences. We celebrate one\nanother on our achievements. We value and encourage one another because we win\nor lose as a team.","description_format":"text","description_chars":10024,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Finance Associations & Professional Bodies"],"lifecycle":[{"event":"open","at":"2026-10-13T11:34:27Z"},{"event":"close","at":"2026-10-14T12:42:54Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/itp-business-operations-apprentice","json_url":"https://alion.io/job/itp-business-operations-apprentice.json","meta":{"generated_at":"2026-10-14T15:30:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19546,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2154044},"rest":"https://alion.io/mcp/rest/get_company?id=2154044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitp-business-operations-apprentice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitp-business-operations-apprentice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitp-business-operations-apprentice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itp-business-operations-apprentice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitp-business-operations-apprentice"}]}