{"id":2164546,"url":"https://alion.io/job/itproposal-field-service-technician-dell-dsp-services-2","title":"Field Service Technician – Dell DSP Services","company":{"id":4374987,"name":"ITproposal","domain":"itproposal.com","url":"https://alion.io/company/itproposal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kristiansand, Norway"],"countries":["NO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":59000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hyper-V","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-09T09:20:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-02T05:52:05Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Role Overview\nThe Field Service Technician will deliver professional on-site technical support, diagnostics, repair, parts handling, and customer communication services in line with Dell DSP service requirements, agreed service levels, operational procedures, and customer expectations. The role requires strong technical capability, disciplined process compliance, excellent customer-facing skills, and the ability to work safely and professionally across customer sites.\nKey Responsibilities\nDeliver on-site technical services in a professional and workmanlike manner, meeting agreed KPI, SLA, quality, customer satisfaction, and operational performance targets.\nAttend customer sites within the required service timeframe, using agreed scheduling, travel, and field service tools to manage appointments and provide accurate estimated arrival times.\nDiagnose faults, validate service tags and warranty status, confirm the required repair, and complete parts replacement using Dell-approved diagnostic tools and troubleshooting methods.\nUse Dell Field Service Mobile and relevant service systems to update arrival, progress, exception codes, visit notes, parts requests, service reports, and closure information accurately and in English.\nCollect, manage, package, label, return, and account for used and unused parts in line with agreed PUDO, logistics, and return processes.\nMaintain clear communication with customers throughout the intervention, including next steps, repair status, repeat visits, survey expectations, and any delays or exceptions.\nEscalate unusual incidents, customer issues, unsafe working conditions, equipment damage, missing equipment, outages, workforce issues, or major service impacts immediately through the correct channels.\nFollow Dell process requirements, Manual of Procedures instructions, field procedures, security obligations, privacy requirements, and technical alerts at all times.\nUse appropriate ESD protection, safety practices, toolsets, customer site protocols, and hazard controls when working on customer equipment.\nSupport extended hours or outage response where reasonably required to restore service and maximise successful repair outcomes.\nRequired Skills and Experience\nProven experience in field service, desktop support, break-fix engineering, hardware repair, or customer-facing IT support.\nStrong knowledge of laptop, desktop, workstation, server, storage, or related enterprise hardware depending on the supported line of business.\nAbility to complete diagnostics, logical troubleshooting, disassembly, replacement, reassembly, operating system reinstallation where instructed, and post-repair customer validation.\nGood verbal and written English skills, with the ability to provide accurate customer updates and complete service documentation clearly.\nExperience working to SLA, KPI, appointment scheduling, escalation, service ticketing, and field dispatch processes.\nStrong customer service skills, including professionalism, patience, clarity, and the ability to manage difficult or escalated customer situations.\nAbility to follow technical instructions, safety procedures, customer site rules, data privacy requirements, and operational process documentation.\nComfortable using mobile field service applications, partner portals, diagnostic tools, and online service reporting systems.\nRecommended certifications may include CompTIA Server+, CompTIA Network+, CompTIA Storage+, Microsoft MCSA/MCSE, VMware, Hyper-V, or equivalent industry qualifications depending on service scope.\nTools and Equipment Requirements\nSmartphone or tablet compatible with required Dell mobile applications, including front and rear camera capability and internet connectivity.\nAccess to an ESD kit and appropriate computer repair tools for authorised service activity.\nBootable USB key and all required screwdrivers, hand tools, and equipment needed for system disassembly and repair in line with Dell training requirements.\nAbility to use Dell-approved diagnostic tools, service portals, field service applications, and electronic service reporting 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