{"id":2164353,"url":"https://alion.io/job/itproposal-fso-engineer-desktop-support-engineer-band-2","title":"FSO Engineer / Desktop Support Engineer (Band 2)","company":{"id":4374987,"name":"ITproposal","domain":"itproposal.com","url":"https://alion.io/company/itproposal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tilburg, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T09:20:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:39:13Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Description - FSO Engineer / Desktop Support Engineer (Band 2)\nPosition\nFSO Engineer / Desktop Support Engineer (Band 2)\nLocation\nTilburg\nStart Date\n1 July 2026\nEmployment Type\nOnsite Support Role\nRole Overview\nWe are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge.\nThe engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency.\nCandidates must be able to communicate effectively in both English and Dutch/local language.\nKey Responsibilities\nProvide first and second-line technical support for end users.\n\nTroubleshoot and resolve hardware, software, printer, and application issues.\n\nProvide onsite and remote desktop support services.\n\nLog, track, update, and resolve incidents within the ticketing system.\n\nSupport Windows operating systems and Microsoft Office applications.\n\nInstall, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.\n\nPerform break-fix support and preventative maintenance activities.\n\nSupport network connectivity troubleshooting and basic networking issues.\n\nWork with third-party vendors to resolve complex technical problems.\n\nSupport mobile devices including iOS and Android.\n\nProvide support for Apple/Mac users where required.\n\nEscalate unresolved issues appropriately to supervisors or higher support teams.\n\nMaintain SLA compliance and provide timely status updates to users.\n\nSupport IT-related projects and after-hours activities when required.\n\nTechnical Skills & Experience\nRequired Experience\nMinimum 2+ years of onsite desktop support experience.\n\nExperience using ITSM/ticketing tools.\n\nExperience supporting enterprise users in a corporate environment.\n\nBasic networking knowledge and troubleshooting experience.\n\nRequired Technical Skills\nWindows 7, Windows 8.1, Windows 10 support\n\nMicrosoft Office 365\n\nActive Directory and Group Policies (GPO)\n\nDesktop/laptop hardware troubleshooting\n\nPrinter support and troubleshooting\n\nCisco Jabber support\n\nMobile Device Management (iOS & Android)\n\nEnterprise antivirus and encryption solutions\n\nBasic Mac OS support\n\nNetwork connectivity troubleshooting\n\nCertifications (Preferred)\nCompTIA A+\n\nMicrosoft Certified Professional (MCP) or equivalent\n\nEducation\nBachelor's Degree in Computer Science, Information Technology, or related field preferred.\n\nSoft Skills\nStrong analytical and troubleshooting abilities\n\nExcellent communication and customer service skills\n\nAbility to multitask and prioritize effectively\n\nStrong documentation and reporting skills\n\nTeam-oriented with the ability to work independently\n\nFlexible and adaptable in fast-paced environments\n\nWillingness to work after-hours or weekends when required\n\nLanguage Requirements\nEnglish (Required)\n\nDutch / Local language (Required)\n\nAdditional Information\nDedicated onsite support role\n\nNetworking experience is advantageous\n\nImmediate availability or short notice preferred\n\nCandidate must be eligible to 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