{"id":2164390,"url":"https://alion.io/job/itproposal-it-onsite-support-technician-l2-eindhoven","title":"IT Onsite Support Technician (L2) - Eindhoven","company":{"id":4374987,"name":"ITproposal","domain":"itproposal.com","url":"https://alion.io/company/itproposal","size_band":"501-1000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eindhoven, Netherlands"],"countries":["NL"],"hiring_countries":["NL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":54000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T09:20:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T14:11:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"IT Onsite Support Technician (L2)\nBackfill & Dispatch | Eindhoven Area, The Netherlands\nWhat kind of position is this?\nThis is not a full-time job. This is a flexible, task/project-based position for IT Onsite Support technicians working on a backfill and dispatch basis across the Eindhoven area.\nBackfill means: you temporarily take over a position at a client that has become vacant for a set period due to reasons such as sickness, leave, or vacation. Dispatch means: you are assigned to a specific task/client and you complete that job.\nYou work as the assignments come in. This is not continuous, guaranteed hours; that is why we have clearly outlined below who this position is suitable for.\nWho fits this profile?\nThis position is especially suitable for:\nPart-time workers: those who have room in their schedule for backfill/dispatch assignments. \nRemote workers: those who work remotely for another company but are at the same time able to provide onsite backfill support for our partner. \nPeople working with multiple IT service providers: those who regularly receive backfill/dispatch opportunities from companies like ours and add these to their portfolio. \nStudents with a flexible schedule: students who can arrange their study schedule flexibly and already have work experience in this field are also welcome to apply. The experience requirement below applies to student applicants as well. \nImportant: If you are looking for a full-time job, this position is not for you. This is not a full-time job posting; please do not apply. If you do not match the profile above, there is no need to apply.\nWorking hours\nWorking hours vary by client/task. If you are booked at a client for a full day, the typical hours are 09:00-18:00 (1 hour break). However, this can differ from client to client; for example, at some clients the hours may be 08:00-17:00 (1 hour break). Working hours are specified separately for each task/client.\nCompensation and benefits\nHourly rate\nCompetitive market rate for the Netherlands, based on your experience. The rate is agreed before the assignment starts.\nTravel allowance\nTravel costs are reimbursed in accordance with Dutch laws and regulations.\nAssignment basis\nPaid per assignment / per hour worked. No guaranteed minimum hours.\nDuties and responsibilities\nInstall, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications \nInstall, support and troubleshoot End User Workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment and any other authorized peripheral equipment \nPerform general preventative maintenance tasks on devices and software \nFollow and execute instructions provided by Subject Matter Experts (SMEs) \nProvide advanced-level support for complex issues regarding End User Workspace hardware, software and applications \nProvide fleet rotation services similar to the Apple Genius Bar \nProvide priority support services for Executive and VIP users \nProvide support to remote Desktop Engineering teams on Application Packaging, Software Distribution, Image Management, Mobile Device Management (MDM), End User Workspace Security Management and Desktop Virtualization \nProvide onsite hands-and-eyes support to Customer/OEM SMEs for installing, supporting and troubleshooting devices in the Network and Compute environment \nAssist users with any logged IT-related incident when called upon \nTake ownership of issues, carry out problem analysis, and implement temporary or permanent fixes; escalate to other support teams where necessary \nAccurately record, update and document requests using the IT service desk system \nMaintain a first-class level of customer service, treating all customers efficiently and professionally \nTechnical skills\nGood general understanding of IT principles such as Networks, Hardware and Domains \nWorking knowledge of leading software packages such as MS Office and MS Outlook \nAdvanced working knowledge of operating systems such as Windows and Mac and related applications \nExperience in End User device hardware and software troubleshooting \nExpert knowledge of mobile devices, in particular iPhones \nExperience building, configuring, replacing and troubleshooting EUC hardware components \nGood experience supporting devices such as printers and meeting room equipment \nAwareness of Data Backup principles \nFamiliarity with virtual, MDM and VPN environments \nGood hands-on experience with systems such as SCCM, MDM, Citrix and similar \nBasic knowledge of Infrastructure (Compute and Network) hardware architecture, sufficient to understand procedures shared by L2 teams during troubleshooting and H&E support \nBasic knowledge of server/client operations in a domain environment, including Active Directory \nHands-on experience installing and troubleshooting Infrastructure (DC & Network) equipment, Rack & Stack and cabling \nExperience with IMAC and Breakfix activities in the Infrastructure environment \nAbility to identify the right defective spares and replace them with good spares as instructed \nKnowledge of TCP/IP standards and networking \nExperience and qualifications\nExperience: 2-5 years of experience in a similar environment \nEducation: Relevant MBO/HBO level education or equivalent practical experience \nLanguage: Fluent Dutch with the customer; good-standard English with the Service Desk \nWork authorization: Valid right to work in the Netherlands \nCertification: Knowledge of ITIL and experience working in an ITIL environment is an advantage \nLocation\nEindhoven area, the Netherlands (varies by client/task). You are expected to be able to travel to client sites by public transport or your own transport.","description_format":"text","description_chars":5706,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T09:20:44Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["seen:2","agency","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/itproposal-it-onsite-support-technician-l2-eindhoven","json_url":"https://alion.io/job/itproposal-it-onsite-support-technician-l2-eindhoven.json","meta":{"generated_at":"2026-10-12T17:21:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374987},"rest":"https://alion.io/mcp/rest/get_company?id=4374987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitproposal-it-onsite-support-technician-l2-eindhoven"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitproposal-it-onsite-support-technician-l2-eindhoven"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitproposal-it-onsite-support-technician-l2-eindhoven"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itproposal-it-onsite-support-technician-l2-eindhoven\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitproposal-it-onsite-support-technician-l2-eindhoven"}]}