L2 Onsite IT Support Engineer
Confirmed on the employer's own hiring board on Oct 10, 2026. First seen by Alion on Oct 9, 2026.
L2 Onsite IT Support Engineer
Location: Gqeberha, South Africa
Start Date: ASAP
Work Model: Onsite / Dispatch-Based Support
Duration: Limited Duration, with potential for ongoing support
Job Description
We are looking for a reliable L2 Onsite IT Support Engineer to provide desktop and printer support at a client site in Gqeberha. The role involves dispatch-based technical support, troubleshooting, and resolving end-user IT issues in line with agreed service-level requirements.
Key Responsibilities
Provide Level 2 onsite IT support and dispatch-based technical assistance.
Troubleshoot and resolve desktop hardware and software issues.
Diagnose and resolve printer-related problems.
Provide technical support to end users and ensure timely issue resolution.
Respond to service requests in accordance with the Next Business Day (NBD) SLA.
Complete onsite visits based on the required service duration, including 2-hour, half-day, and full-day assignments.
Maintain clear communication and provide updates on completed support activities.
Requirements
Proven experience in L2 IT support or desktop support.
Strong troubleshooting skills for desktops, laptops, and printers.
Experience providing onsite and dispatch-based IT support.
Ability to work independently and respond to service requests promptly.
Good English communication skills.
Must be based in or able to provide onsite coverage in Gqeberha, South Africa.
Availability to start ASAP.
Ability to meet the agreed Next Business Day (NBD) SLA.
Service Expectations
Onsite support based on a 2-hour, half-day, or full-day requirement.
Dispatch-based assignments as needed.
Compliance with agreed service-level requirements.
Potential for recurring support assignments depending on business needs.