Onsite Support Engineer - 11014106

ITproposal • 2 days ago
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Salary
≈ $44k – $116k per year (Estimated)
Location
In office (Brussels)
Seniority
Staff · 8+ years exp

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 12, 2026.

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ITproposal

ITproposal is a Dutch IT services company headquartered in Amsterdam that provides service desk support, managed IT services, cybersecurity, cloud and network management, hardware and IT staffing to small businesses and enterprises. Founded in 2019 by Enes Bagci and Tunahan Gider, it serves more than 150 clients from offices in Amsterdam, Antwerp and Karaman, and places engineers on fixed-term assignments at client sites across Europe and beyond. Its job board lists contract roles such as Nutanix and networking support engineers in many countries, SAP Basis consultants, IAM engineers for SailPoint and other IT specialists in the Netherlands and Belgium.
itproposal.com • HQ: Amsterdam, Netherlands • IT Help Desk & Service Desk • IT Staffing & Staff Augmentation • Managed IT Services (MSP) • 501-1000 employees • Est. 2019
Tech stack of ITproposal

Onsite Support Engineer

Location: Brussels, Belgium

Duration: 6 months

Start Date: ASAP

Experience: 8-10 years

Role Overview

We are looking for an experienced Onsite Support Engineer to provide end-user IT support across desktop, mobile device, and meeting room environments.

Key Responsibilities

  • Provide onsite and remote support for Windows laptops, desktops, and peripherals.
  • Troubleshoot hardware, software, operating system, and application issues.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
  • Perform device installations, replacements, upgrades, and asset management.
  • Support Apple iPhones, iPads, and Android smartphones and tablets.
  • Configure email, Teams, VPN, and mobile applications.
  • Manage device enrollment through Microsoft Intune or other MDM solutions.
  • Support Microsoft Teams Rooms and video conferencing equipment.
  • Troubleshoot meeting room displays, cameras, microphones, speakers, and collaboration devices.
  • Perform pre-meeting checks and provide executive meeting support when required.
  • Coordinate with AV vendors to resolve complex issues.
  • Provide onsite technical support to infrastructure, network, security, server, and workplace teams.
  • Perform cable patching, equipment installation, device replacements, and connectivity checks.
  • Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
  • Ensure SLA compliance and maintain accurate asset and CMDB records.
  • Participate in site audits, technology refresh projects, and operational improvement initiatives.

Required Skills and Experience

  • 8-10 years of relevant IT support experience.
  • Strong knowledge of Windows 10/11 operating systems.
  • Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
  • Hands-on experience supporting Apple and Android mobile devices.
  • Knowledge of Microsoft Intune and mobile device management.
  • Experience with Microsoft Teams Rooms and meeting room technologies.
  • Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
  • Familiarity with ServiceNow or similar ticketing systems.
  • Strong hardware troubleshooting and IT asset lifecycle management skills.
  • Excellent communication, customer service, and problem-solving abilities.
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