{"id":2398924,"url":"https://alion.io/job/itproposal-onsite-support-engineer-11014106","title":"Onsite Support Engineer - 11014106","company":{"id":4374987,"name":"ITproposal","domain":"itproposal.com","url":"https://alion.io/company/itproposal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Brussels, 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Engineer\nLocation: Brussels, Belgium\nDuration: 6 months\nStart Date: ASAP\nExperience: 8-10 years\nRole Overview\nWe are looking for an experienced Onsite Support Engineer to provide end-user IT support across desktop, mobile device, and meeting room environments.\nKey Responsibilities\nProvide onsite and remote support for Windows laptops, desktops, and peripherals.\nTroubleshoot hardware, software, operating system, and application issues.\nSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.\nPerform device installations, replacements, upgrades, and asset management.\nSupport Apple iPhones, iPads, and Android smartphones and tablets.\nConfigure email, Teams, VPN, and mobile applications.\nManage device enrollment through Microsoft Intune or other MDM solutions.\nSupport Microsoft Teams Rooms and video conferencing equipment.\nTroubleshoot meeting room displays, cameras, microphones, speakers, and collaboration devices.\nPerform pre-meeting checks and provide executive meeting support when required.\nCoordinate with AV vendors to resolve complex issues.\nProvide onsite technical support to infrastructure, network, security, server, and workplace teams.\nPerform cable patching, equipment installation, device replacements, and connectivity checks.\nManage incidents and service requests through ServiceNow or equivalent ITSM tools.\nEnsure SLA compliance and maintain accurate asset and CMDB records.\nParticipate in site audits, technology refresh projects, and operational improvement initiatives.\nRequired Skills and Experience\n8-10 years of relevant IT support experience.\nStrong knowledge of Windows 10/11 operating systems.\nExperience supporting Microsoft 365, Teams, Outlook, and OneDrive.\nHands-on experience supporting Apple and Android mobile devices.\nKnowledge of Microsoft Intune and mobile device management.\nExperience with Microsoft Teams Rooms and meeting room technologies.\nBasic networking knowledge, including 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