{"id":3544819,"url":"https://alion.io/job/itron-customer-success-manager","title":"Customer Success Manager","company":{"id":5951,"name":"Itron","domain":"itron.com","url":"https://alion.io/company/itron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0.143,"stale_share":0.429,"repost_share":0.143,"time_to_fill_p50_days":34,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-30T20:24:26Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-07T05:58:11Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.\nReporting to the Director of Customer Success, the Customer Success Manager (CSM) nurtures, guides, and grows relationships across a portfolio of utility customers and their contractor networks. In this role, you will bring innovative Utilities & Energy technology solutions to life for customers, ensuring they feel supported, heard, and equipped to achieve meaningful business outcomes. As a trusted, customer-centric partner throughout the customer journey, you will help customers realize and exceed the value drivers and KPIs established across their lifecycle. You will collaborate across teams and model an authentic, accountable, agile, collaborative, and innovative approach focused on long-term customer success and shared impact.\nDuties & Responsibilities\nManage and grow a portfolio of enterprise utility customers by building trusted, long-term partnerships that support adoption, renewals, measurable value realization, and sustainable growth.\nNavigate complex, matrixed organizations to identify key stakeholders, understand business priorities, and build collaborative relationships that deepen customer engagement and commitment.\nCo-create Success & Engagement Plans aligned to each customer’s goals, priorities, constraints, and agreed-upon measures of success.\nLead customer engagements, including Quarterly Business Reviews, best-practice workshops, executive briefings, and regular check-ins, creating opportunities for open dialogue, feedback, and collaborative problem-solving.\nProactively identify and address risks to adoption, renewals, relationships, and customer outcomes with an accountable, agile, and solutions-oriented approach, engaging the right internal partners early.\nServe as a trusted primary point of contact and escalation path for customers, providing timely, transparent communication and driving issues toward effective resolution.\nMonitor customer health and value realization through product usage, satisfaction metrics, feedback, and NPS results, translating insights into clear and actionable next steps.\nProvide regular account updates to internal stakeholders, creating transparency, alignment, and shared accountability across cross-functional teams.\nChampion the voice of the customer across Development, Product Management, Professional Services, Sales, Marketing, and Support to strengthen a collaborative, customer-centric, and innovative culture.\nLead remote and in-person customer meetings to understand evolving business requirements and identify opportunities to expand value, adoption, and growth.\nContribute to onboarding, education, and enablement materials that help customers and internal teams confidently adopt and maximize the value of our solutions.\nModel our values by being customer-centric, authentic, accountable, agile, collaborative, and innovative in how you build relationships, solve problems, and deliver results.\nRequired Skills & Experience\n5+ years of experience supporting large enterprise customers in Customer Success, Account Management, or a related customer-facing role.\nStrong understanding of SaaS and Customer Success practices, including lifecycle management, adoption, renewals, customer health, and value realization.\nProven experience partnering with executive-level stakeholders and guiding complex initiatives with clarity, authenticity, and accountability.\nStrategic and analytical problem-solver who can evaluate multiple perspectives, adapt to changing priorities, and translate insights into action.\nExcellent communication and interpersonal skills, with demonstrated ability to listen, build trust, and adapt communication for diverse internal and external audiences.\nExperience working in the Utilities, Energy, infrastructure, or a related industry, with an understanding of complex customer environments.\nAbility to work independently and collaboratively across functions, share information openly, seek input, and take accountability for outcomes.\nGenuine curiosity, integrity, and a customer-centric mindset, with a demonstrated commitment to being authentic, accountable, agile, collaborative, and innovative.\nBachelor’s degree in a related field or equivalent experience.\nPreferred Skills & Experience\nExperience supporting customers in Utilities, Energy, or field operations, particularly within complex or regulated environments.\nFamiliarity with field operations technology, digital construction management, or data-driven operational workflows used by utilities and contractor networks.\nExperience supporting global or highly matrixed organizations and coordinating effectively across functional areas and time zones.\nExperience with technical platforms or products in a fast-paced technology environment, partnering collaboratively with Product and Engineering teams.\nDemonstrated ability to influence without direct authority, build consensus, and bring stakeholders together to advance shared customer outcomes.\nPhysical Demands: This is a typical office job, with no special physical requirements or unusual work environment.\nBenefits Info: This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000-180,000 annually. This position is eligible for our annual bonus program.\n#LI-EP1\nItron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!\nThe successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.\nItron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email .\nItron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com","description_format":"text","description_chars":6831,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Smart Grid"],"lifecycle":[{"event":"open","at":"2026-10-30T20:24:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 41 · green card filings: 9","filings_12m":41,"filings_prev_12m":58,"green_card_filings_12m":9,"median_offered_wage_usd":128900,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":8,"expected_fill_days":34,"reasons":["conf:23","stale_co","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/itron-customer-success-manager","json_url":"https://alion.io/job/itron-customer-success-manager.json","meta":{"generated_at":"2026-11-08T17:13:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5951},"rest":"https://alion.io/mcp/rest/get_company?id=5951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitron-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitron-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitron-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itron-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitron-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3544819}},{"tool":"search_jobs","arguments":{"company":"itron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3544819},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}