{"id":109457,"url":"https://alion.io/job/itron-head-of-implementation","title":"Head of Implementation","company":{"id":5951,"name":"Itron","domain":"itron.com","url":"https://alion.io/company/itron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":148000,"max_usd":277000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2407},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-15T22:09:17Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.\nThe Head of Implementation is a strategic and people-focused leader responsible for guiding the successful delivery of software solutions that help utility and energy organizations achieve their business objectives. This role leads a multidisciplinary team across solution architecture, project management, testing, training, and deployment, ensuring exceptional customer experiences throughout the implementation lifecycle.\nThe Senior Manager partners closely with customers and cross-functional teams to drive adoption, business transformation, and measurable outcomes while fostering a culture that is customer-centric, authentic, accountable, agile, collaborative, and innovative. This leader is committed to developing high-performing teams, advancing operational excellence, and building scalable delivery practices that support both customer success and organizational growth.\nDuties & Responsibilities:\nLead, coach, and develop a multidisciplinary team of implementation and delivery professionals, including Solution Architects, Project Managers, Testing Specialists, Training Specialists, Deployment teams, and related implementation functions. Foster an inclusive, collaborative, and high-performing culture where diverse perspectives are valued.\n\nProvide strategic leadership across the full customer implementation lifecycle, including solution design, project planning, testing, training, deployment, adoption, and value realization.\n\nOversee the successful delivery of customer implementations, ensuring alignment with customer goals, contractual commitments, project timelines, budgets, and business objectives.\n\nServe as a trusted advisor to customers by guiding implementation strategies, solution adoption, change management efforts, and business process transformation initiatives.\n\nProvide leadership and oversight for complex software implementations, systems integrations, technical solution delivery, and deployment activities within utility and energy-focused environments.\n\nPartner closely with Sales, Customer Success, Product Management, Engineering, Support, and other cross-functional teams to deliver exceptional customer experiences and long-term business outcomes.\n\nEstablish delivery priorities, allocate resources effectively, and optimize team capacity across multiple customer engagements and implementation workstreams.\n\nDrive continuous improvement initiatives that enhance implementation methodologies, project delivery practices, testing standards, training approaches, deployment processes, and operational effectiveness.\n\nMonitor implementation performance through key delivery metrics, customer satisfaction indicators, utilization measures, and business outcomes while promoting accountability at all levels.\n\nIdentify, assess, and proactively manage delivery risks, dependencies, and escalations with transparency, urgency, and a focus on successful resolution.\n\nPromote a customer-centric, authentic, accountable, agile, collaborative, and innovative culture across all implementation and delivery functions.\n\nSupport organizational growth by developing scalable delivery models, operational frameworks, and best practices that improve consistency, quality, and customer success.\n\nChampion diversity, equity, inclusion, and belonging by creating opportunities for team development, engagement, and career growth.\n\nRequired Skills & Experience:\nBachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field, or an equivalent combination of education, training, and experience.\n\n10+ years of experience in software implementation, professional services, consulting, solution architecture, project delivery, enterprise software, or technology services.\n\nDemonstrated experience leading and developing cross-functional teams within customer-facing implementation, consulting, professional services, or technology delivery organizations.\n\nProven success managing end-to-end customer implementations involving multiple disciplines, including solution architecture, project management, testing, training, and deployment.\n\nExperience overseeing complex customer engagements and delivering measurable business outcomes.\n\nStrong understanding of enterprise software solutions, systems integration, implementation methodologies, and solution architecture principles.\n\nAbility to build trusted relationships with customers, colleagues, executive stakeholders, and cross-functional partners.\n\nExcellent communication, facilitation, organizational, problem-solving, and decision-making skills.\n\nExperience balancing strategic priorities with operational execution in a fast-paced, customer-focused environment.\n\nDemonstrated commitment to creating and maintaining an inclusive workplace where individuals from all backgrounds can contribute and succeed.\n\nAbility to influence and lead through change while fostering collaboration and accountability across teams.\n\nAbility to travel as needed to support customer engagements, business priorities, and team development activities.\n\nPreferred Skills & Experience:\nExperience supporting utilities, energy, telecommunications, construction, infrastructure, or related industries.\n\nBackground in management consulting, systems integration, professional services, SaaS, or enterprise software organizations.\n\nExperience leading teams responsible for billable services, resource planning, utilization management, delivery operations, and customer implementation outcomes.\n\nFamiliarity with cloud and SaaS platforms such as AWS, Microsoft Azure, Salesforce, ServiceNow, or similar technologies.\n\nExperience leading geographically distributed teams across multiple implementation disciplines and customer regions.\n\nAdvanced degree and/or relevant professional certifications (e.g., PMP, PgMP, PMI-ACP, Prosci, ITIL, AWS, Salesforce, or similar).\n\nExperience driving organizational transformation, implementation excellence, operational scalability, and continuous improvement initiatives.\n\nKnowledge of customer adoption, change management, and value realization strategies within enterprise technology environments.\n\nExperience leveraging data, metrics, and performance insights to improve delivery outcomes and customer satisfaction.\n\nDemonstrated success building agile, collaborative, and innovative delivery organizations that support company growth and customer success.\n\nPhysical Demands: This is a typical office job, with no special physical requirements or unusual work environment.\nTravel: 30-40%\nBenefits Info: This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! This position is eligible for our annual bonus program.\nItron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!\nThe successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.\nItron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email .\nItron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com","description_format":"text","description_chars":8093,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Smart Grid"],"lifecycle":[{"event":"open","at":"2026-08-18T00:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 41 · green card filings: 9","filings_12m":41,"filings_prev_12m":58,"green_card_filings_12m":9,"median_offered_wage_usd":128900,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.7,"p_room":0.45,"age_days":59,"expected_fill_days":39,"reasons":["conf:7","velocity","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/itron-head-of-implementation","json_url":"https://alion.io/job/itron-head-of-implementation.json","meta":{"generated_at":"2026-10-17T05:04:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5951},"rest":"https://alion.io/mcp/rest/get_company?id=5951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitron-head-of-implementation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitron-head-of-implementation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitron-head-of-implementation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itron-head-of-implementation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitron-head-of-implementation"}]}