{"id":3406855,"url":"https://alion.io/job/itron-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":5951,"name":"Itron","domain":"itron.com","url":"https://alion.io/company/itron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":10,"ghost_share":0.1,"stale_share":0.2,"repost_share":0.2,"time_to_fill_p50_days":40,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":66000,"max":127000,"currency":"USD","period":"year","gross":null,"usd_annual":127000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T19:26:09Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.\nThe Contract-Technical Sales Engineer partners with Sales and cross-functional teams to understand customer needs, demonstrate Itron’s Digital Construction Management SaaS solutions, and translate technical capabilities into business value. This role requires strong communication, technical problem-solving, collaboration, and a customer-centric, agile approach.\nDuties & Responsibilities\nPartner with Sales to understand prospective customers’ business objectives, technical environments, workflows, and challenges, and recommend solutions aligned with their needs.\nLead technical discovery, product demonstrations, solution presentations, and evaluations, clearly communicating Locusview’s capabilities and business value to both technical and non-technical audiences.\nServe as a customer-centric technical resource throughout the sales cycle, providing timely, accurate, and authentic responses to customer questions and technical requirements.\nAssess customer environments and use cases involving SaaS applications, mobile applications, APIs, hardware, networking, data, spatial data, GIS, and mapping to identify solution fit, dependencies, and potential risks.\nSupport technical responses for RFIs, RFPs, customer questionnaires, and related sales documentation.\nCollaborate with Sales, Product, Engineering, and Customer Success to resolve complex technical questions, validate product capabilities, communicate customer feedback, and support a smooth transition from pre-sales to post-sale engagement.\nDevelop reusable demonstrations, FAQs, technical documentation, and other sales enablement resources that improve the customer experience and help scale the sales organization.\nMaintain current knowledge of Locusview products, customer use cases, and Utilities & Energy industry workflows, proactively sharing insights and opportunities for improvement across teams.\nTake an agile and accountable approach to customer engagements, adapting solutions and presentations to customer priorities while following through on commitments.\nContribute innovative ideas and share knowledge that strengthen technical sales processes, team collaboration, and the overall customer evaluation experience.\nRequired Skills & Experience:\nExperience in a customer-facing technical role such as technical sales, sales engineering, solutions engineering, technical consulting, implementation, or SaaS technical support.\nWorking knowledge of SaaS applications and the ability to learn and explain technical products and concepts.\nStrong written and verbal communication skills, including the ability to communicate technical concepts clearly to a range of audiences.\nCustomer-centric and consultative approach to understanding requirements and developing solutions.\nStrong troubleshooting, problem-solving, and analytical skills.\nAbility to conduct technical discovery and translate customer requirements into solution recommendations.\nAuthentic communication style and ability to establish credibility with customers and internal partners.\nAbility to take accountability for deliverables, follow-through, and accurate communication during customer engagements.\nStrong task management and organizational skills with the ability to manage multiple customer and sales priorities.\nAbility to work independently while collaborating effectively with Sales, Product, Engineering, Customer Success, and other teams.\nAgile learning mindset and ability to become proficient with new products, technologies, and customer workflows.\nPreferred Skills & Experience:\nExperience with technology solutions supporting the Gas, Electric, or broader Utilities & Energy industry.\nExperience with spatial data, GIS, mapping technologies, or field-based workflows.\nFamiliarity with mobile applications on iOS and Android.\nFamiliarity with APIs, application software, hardware, networking, and data integrations.\nExperience delivering SaaS product demonstrations, technical presentations, proofs of concept, or customer evaluations.\nExperience contributing to technical responses for RFPs, RFIs, or customer security and technology questionnaires.\nFamiliarity with CRM, sales enablement, or customer support platforms.\nExperience collaborating directly with Product and Engineering teams on customer requirements and technical solutions.\nBachelor’s degree or equivalent combination of relevant education and professional experience is preferred, but not required.\nPhysical Demands:\nThis is a typical office-based role with no special physical requirements or unusual work environment.\nBenefits Info:\nThis position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. Chicago, IL: The base salary is $66,000 - $127,000\nItron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!\nThe successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.\nItron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email .\nItron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com","description_format":"text","description_chars":6282,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Smart Grid"],"lifecycle":[{"event":"open","at":"2026-10-28T16:30:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 41 · green card filings: 9","filings_12m":41,"filings_prev_12m":58,"green_card_filings_12m":9,"median_offered_wage_usd":128900,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":127000,"is_top_pay":true},"html_url":"https://alion.io/job/itron-technical-support-engineer-2","json_url":"https://alion.io/job/itron-technical-support-engineer-2.json","meta":{"generated_at":"2026-11-01T04:00:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5951},"rest":"https://alion.io/mcp/rest/get_company?id=5951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitron-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitron-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitron-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itron-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitron-technical-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3406855}},{"tool":"search_jobs","arguments":{"company":"itron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3406855},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}