{"id":4277284,"url":"https://alion.io/job/itrs-renewals-associate","title":"Renewals Associate","company":{"id":678823,"name":"ITRS","domain":"itrsgroup.com","url":"https://alion.io/company/itrsgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":17,"ghost_share":0,"stale_share":0.294,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunis, Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:23:22Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T14:49:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About ITRS\nAt ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms.\nWe believe when our team thrives, so do our customers. With us, you'll find:\nA culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.\nWork that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.\nRoom to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.\nWith headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.\nScope of Role\nWe are looking for a proactive and customer-centric Renewals Associate to manage subscription renewals for our customers across the DEM and Observability Value streams.\nReporting to our Renewals Team Manager, you will focus on building strong, lasting client relationships that drive both retention and growth: securing multi-year agreements, mitigating customer attrition, and identifying opportunities to expand the value our customers gain from ITRS. You will use data-driven insights and AI tools to enhance the renewal process while delivering an excellent customer experience.\nAs a Renewals Associate, you will:\nProactively engage with customers to foster strong, long-term relationships, promote multi-year agreement renewals, and address potential concerns to minimise attrition.\nDrive client growth by understanding customers’ evolving needs, identifying upsell/cross-sell opportunities, and collaborating with the sales team to maximise revenue.\nCoordinate with our teams (Sales Operations, Sales, Customer Success, Finance) to ensure accurate pricing and contract terms.\nLeverage AI tools to streamline and improve renewals processes, increasing efficiency and accuracy.\nUse AI-driven insights to support the execution of our go-to-market (GTM) strategy.\nSupport reporting efforts by preparing renewal status updates and performance metrics.\nSupport process automation projects to enhance efficiency in the renewals process.\nUse CPQ (configure, price, quote) tools to create renewal quotes, contracts, and invoices.\nMaintain and update renewal records in CRM systems (Salesforce and Uptrends Admin).\nEnsure compliance with company policies and renewal best practices.\nEnhance process documentation so clear processes and procedures are followed.\nTrack, manage, and process customer subscription renewals.\nRequirements\nProfessional fluency in written and spoken French and English (C1-C2 level).\nExperience: 3+ years in renewals, account management, customer success, or another customer-facing role.\nExperience working with subscription-based or SaaS businesses.\nProficiency with AI tools, ideally including Claude.\nExperience in data analysis and reporting.\nProficiency in Excel (can maintain complex spreadsheets); experience with data visualisation tools (e.g., Tableau, Power BI) is preferable.\nKnowledge of contract management, pricing strategies, and revenue recognition principles.\nUnderstanding of CPQ (configure, price, quote) tools.\nProficiency in CRM tools (Salesforce).\nExcellent attention to detail and ability to manage multiple priorities simultaneously.\nAbility to work independently in a fast-paced and dynamic environment; able to work at pace on multiple deals at once.\nEducation: Bachelor’s degree in Business, Finance, Operations, or a related field.\nBenefits\nGroup health insurance (or simply Group insurance, depending on context)\nMeal vouchers\nPerformance bonus\nReferral Bonus\nBuy and Sell Holiday\nTraining Reimbursement\nITRS Group is an Equal Opportunity employer, and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.\nWe welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.","description_format":"text","description_chars":4605,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-13T19:23:22Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:4","urgency","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/itrs-renewals-associate","json_url":"https://alion.io/job/itrs-renewals-associate.json","meta":{"generated_at":"2026-11-14T16:40:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678823},"rest":"https://alion.io/mcp/rest/get_company?id=678823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitrs-renewals-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitrs-renewals-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitrs-renewals-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itrs-renewals-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitrs-renewals-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4277284}},{"tool":"search_jobs","arguments":{"company":"itrsgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4277284},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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