{"id":768575,"url":"https://alion.io/job/itrsgroup-customer-solutions-engineer-2","title":"Customer Solutions Engineer","company":{"id":678823,"name":"ITRS","domain":"itrsgroup.com","url":"https://alion.io/company/itrsgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":17,"ghost_share":0,"stale_share":0.294,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":188000,"period":"year","method":"role_country_seniority_unknown","sample_n":229},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"AppDynamics","optional":false},{"name":"Dynatrace","optional":false},{"name":"Java","optional":false},{"name":"Nagios","optional":false},{"name":"Python","optional":false},{"name":"Room","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-04T10:44:44Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":55},"description":"About ITRS\nAt ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms.\nWe believe when our team thrives, so do our customers. With us, you'll find:\nA culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.\nWork that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.\n Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.\nWith headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.\nScope of Role\nITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives.\nReporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts.\nAs a Customer Solutions Engineer, you will:\nAchieve detailed understanding of all our products and technologies.\nlead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.\nUnderstand our client requirements, analyse and translate them into a practical solution.\nAssist the sales team throughout the entire sales cycle as a product and technology expert.\nExecute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners.\nProvide professional responses to customer RFPs / RFIs.\nPosition the technology against competitive offerings.\nRepresent the products, company values and brand to customers and at field events such as conferences, seminars.\nSuggest creative alternatives to address or overcome technical challenges encountered in the sales case.\nConduct Technical Account Management (TAM) activities for the key accounts.\nTravel regionally for client meetings, marketing events, proof of concepts.\nRequirements\n 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role.\n 1+ years of working experience in Application Performance Management (APM) and AIOps.\n Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios.\n Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage.\n Experience in application support in Financial Market will be an advantage.\n Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.\n Programming and scripting experience i.e. Shell script, Python, Java.\n Basic network knowledge.\n Basic database knowledge and query languages.\n Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit.\n Benefits\nHealth Insurance and Dental Health Cover for you and your dependants\nEmployee Assistance Programme\nPension\nFlexible Hybrid Working\nEnhanced Parental Leave\nTravel Insurance\nLife Assurance\nIncome Protection\nReferral Bonus\nBuy and Sell Holiday\nTraining Reimbursement\nITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.\nWe welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.","description_format":"text","description_chars":4435,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-11T20:45:29Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-04T06:27:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.778,"p_room":0.55,"age_days":55,"expected_fill_days":54,"reasons":["conf:0","urgency","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/itrsgroup-customer-solutions-engineer-2","json_url":"https://alion.io/job/itrsgroup-customer-solutions-engineer-2.json","meta":{"generated_at":"2026-11-04T13:19:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678823},"rest":"https://alion.io/mcp/rest/get_company?id=678823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitrsgroup-customer-solutions-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitrsgroup-customer-solutions-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitrsgroup-customer-solutions-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itrsgroup-customer-solutions-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitrsgroup-customer-solutions-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":768575}},{"tool":"search_jobs","arguments":{"company":"itrsgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":768575},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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