{"id":2011274,"url":"https://alion.io/job/itrust-incident-manager-hf","title":"Incident Manager H/F","company":{"id":53004,"name":"ITrust","domain":"itrust.fr","url":"https://alion.io/company/itrust","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Security","role_family":"Security","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toulouse, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SIEM","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-26T16:48:27Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-17T09:43:24Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Rejoignez iTrust, une entreprise spécialisée dans la cybersécurité et l'intelligence artificielle. En tant qu'Incident Manager IT, vous serez responsable de la gestion des incidents IT, de l'identification à la résolution, en collaboration avec les équipes techniques et les parties prenantes. Vous bénéficierez d'un contrat à durée indéterminée, d'une aide au déménagement, d'une épargne salariale, d'horaires flexibles, d'une prise en charge du transport quotidien, de RTT, de titres restaurants, de la possibilité de travailler à domicile et de primes.\nMissions\nGérer le cycle de vie des incidents, de l'identification à la résolution, en coordonnant les équipes techniques.\nAnalyser les incidents récurrents et proposer des solutions d'amélioration, en mettant en place des rapports et des indicateurs de performance.\nParticiper à la mise en œuvre de processus ITIL et d'améliorations continues, en suivant et optimisant les indicateurs de performance.\nProfil recherché\n**Ce que nous recherchons chez vous ?*** Vous disposez d’une formation ***Bac+3*** en informatique (Ecole d’ingénieur, Université ou équivalent …)\n* Vous avez au moins ***3 ans d’expérience*** sur un poste similaire.\n**Compétences Techniques :**\n* * ***Connaissance approfondie des réseaux*** (VPN, communication, câblage, routeur…)\n* ***Connaissance des normes de sécurité et des meilleures pratiques*** en matière de cybersécurité.\n* ***Connaissance en intégration SOC*** (parsing, collecteurs)\n* ***Connaissance sur les outils de détection*** (SIEM, EDR,…)\n* ***Compréhension de l’environnement*** dans lequel évolue l’entreprise(secteur, clients…).\n**Méthodologies :**\n* Maîtrise du processus **ITIL** (certification ITIL v3/v4 appréciée).\n* Expérience dans des **environnements IT critiques / production**.\n*Vous êtes sans doute notre candidat idéal, si vous êtes :*\n* Excellentes **capacités de communication** (orale et écrite).\n* Leadership, sang-froid, **esprit d’analyse** et **sens des priorités**.\n* Capacité à **travailler en transverse et à fédérer** dans l’urgence.\n* Véritable ***chef de projet***, et doté de capacité de pilotage\n* ***Intéressé par les nouvelles technologies, le secteur informatique et les produits techniques.***\nSi vous êtes prêt à vous investir dans le ***développement de technologies innovantes*** aux côtés d’une ***équipe de passionnés aux compétences diverses***, alors ***GO GO GO*** et envoyez votre candidature à [******]()","description_format":"text","description_chars":2492,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Operations","Managed Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-07T13:03:21Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely 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