{"id":768563,"url":"https://alion.io/job/itslogisticsllc-customer-service-representative","title":"Customer Service Representative","company":{"id":678435,"name":"itslogisticsllc.com","domain":"itslogisticsllc.com","url":"https://alion.io/company/itslogisticsllc","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":58,"open_postings":36,"ghost_share":0.694,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sparks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2024-09-18T14:05:58Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-09-25T00:05:26Z","board_verified":true,"closed_at":null,"days_open":736,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":735},"description":"About ITS Logistics\nAre you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.\nWhat makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available - including modern AI technology - to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset - honest, adaptable, and commitment.\nWhen you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment. \nDo you have what it takes? Find out today - www.its4logistics.com.\nPosition Summary\nThe Account Specialist is the face of the Company for our clients. Account Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs and questions.\nPrinciple Accountabilities\nOversee one or several client accounts, work in good faith to anticipate client needs and provide proactive insight and solutions to the client’s business needs and challenges\nAssist in order processing, leveraging several different software platforms and methods\nControl effective communications for your account(s) by acting as a liaison between your client(s) and various warehouse and administrative teams. This includes:\nCommunication of inbound/outbound demand and unique client needs\nWorking with ITS’ Fleet and Asset-lite Brokerage to better serve your client(s)\nProviding consistent and professional communication to clients\nUnderstand and act in accordance with client contracts, perform basic billing and auditing\nAssist in maintaining documented standard operating procedures specific to your client(s)\nOther duties as assigned\nPosition Requirements\nRequirements for this position include, but are not limited to:\nProficiency with MS Office Suite (Word, Excel, Outlook, etc.), experience with a WMS preferred\nExcellent verbal and written skills (phone etiquette and fluency in English required)\nMust possess excellent problem diagnosis and resolution skills\nStrong work ethic and a positive attitude\nAbility to work with a high degree of autonomy\nAbility to manage the demands of multiple priorities simultaneously","description_format":"text","description_chars":2898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T20:45:27Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.115,"p_room":0.28,"age_days":735,"expected_fill_days":27,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/itslogisticsllc-customer-service-representative","json_url":"https://alion.io/job/itslogisticsllc-customer-service-representative.json","meta":{"generated_at":"2026-09-25T04:02:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4379,"day_limit":5000,"remaining_today":621,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}