{"id":2618744,"url":"https://alion.io/job/itsme-account-manager","title":"Account Manager","company":{"id":679622,"name":"itsme","domain":"itsme-id.com","url":"https://alion.io/company/itsme-id","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T10:31:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-07T23:24:12Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll read.\nWe are itsme®, one of Europe’s fastest-growing scale-ups, with 150 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player.\nAs we continue to grow, we’re looking for an Account Manager to help more customers get lasting value from our services. You will own a portfolio of SME accounts in Belgium. The role combines hands-on account management with a practical challenge: using data and technology to serve a broad customer base well, identify growth opportunities and make successful approaches repeatable.\nWhat your job looks like\nManage and grow your portfolio: Be the commercial point of contact for SME customers. Use account and usage data to spot changes in adoption, identify opportunities and prioritise where a conversation will have the most impact.\n\nTurn opportunities into growth: Help customers expand usage or introduce relevant itsme® services and use cases. Own commercial follow-up, renewals and negotiations for your accounts.\n\nBuild scaled account initiatives: Help develop segmented outreach, automated customer communications, dashboards, self-service resources and other repeatable ways to engage the long tail.\n\nConnect customer needs with the right teams: Work with Customer Care, Product, Marketing and technical colleagues to improve onboarding, resolve recurring issues and turn customer feedback into practical improvements.\n\nTrack what works: Keep account information up to date, monitor the results of your initiatives and refine your approach based on customer response and usage.\n\nRequirements\nCommercial experience: 2+ years in a commercial role, preferably Account Management or Customer Success Management, at a SaaS or Technology Company.\n\nTechnical fluency: You are comfortable learning how a digital product works, discussing integrations with customers and technical colleagues, and using CRM, data and automation tools to improve account management at scale. Experience working with Salesforce or a similar CRM is a plus.\n\nCustomer and commercial judgement: You can build trust, uncover a customer’s needs and turn those insights into clear next steps. You know when a personal conversation matters and when a repeatable approach is more effective.\n\nLanguages: Fluency in English and Dutch or French is required; trilingual (Dutch/French/English) is a strong plus.\n\nWays of working: You take ownership, collaborate across teams and enjoy making processes more effective as the customer base grows.\n\nWhat we offer\nBeing welcomed by an informal, enthusiastic, and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.\n\nOffices within walking distance from Brussels Central Station, with the possibility to work remotely 3 days a week.\n\nA contract of indefinite duration, with an attractive compensation package.\n\nAn environment where we care a lot about our CHRIS values:\nCuriosity: Explore, learn, and challenge the status quo.\n\nHumble: Respect, listen, and embrace feedback for growth.\n\nResourcefulness: Connect, mobilise, and collaborate across ecosystems.\n\nImpact: Lead by example and create positive influence.\n\nScale: Build strong foundations for sustainable growth.","description_format":"text","description_chars":3877,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Digital Signature"],"lifecycle":[{"event":"open","at":"2026-10-15T12:44:22Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":0.9,"age_days":22,"expected_fill_days":42,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/itsme-account-manager","json_url":"https://alion.io/job/itsme-account-manager.json","meta":{"generated_at":"2026-11-08T00:12:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679622},"rest":"https://alion.io/mcp/rest/get_company?id=679622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitsme-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitsme-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitsme-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itsme-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitsme-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2618744}},{"tool":"search_jobs","arguments":{"company":"itsme-id.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2618744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}