{"id":2513762,"url":"https://alion.io/job/itsolutions-inc-technician-field-services","title":"Technician, Field Services","company":{"id":2668555,"name":"Itsolutions Inc","domain":"itsolutions-inc.com","url":"https://alion.io/company/itsolutions-inc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anaheim, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-25T21:15:59Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-15T19:26:12Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Description\nAbout ITS:\nDo you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.\nJob Summary: The Technician, Field Services is part of the Managed Services team responsible for multiple clients onsite and handling escalated inquiries for the client’s products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.\nRequirements\nResponsibilities:\nTravel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home. \nAbility to install and configure workstations, laptops, printers, routers and other peripheral equipment. \nAnswering technical service calls and creating customer tickets. \nMust have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s). \nProvides phone and onsite support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction. \nEnsures creation of tickets and escalation to appropriate group(s). \nAnalyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform tier one levels of routing incident analysis. \nInteract and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time. \nWork regularly with the client’s internal service and project coordinators who assign tickets. \nKnowledge, Skills, and Abilities:\nConfident and comfortable with client facing activity. \nStrong oral and written communication skills \nCommunicate effectively with internal team members, customers, clients, and stakeholders. \nMaintains the ability to stay organized and be detail oriented. \nDemonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence. \nExceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment. \nUnderstanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory. \nAbility to troubleshoot and configure hardware such as printers, laptops, etc. \nConfident and comfortable with client facing activity. \nAbility to lift at least 50 pounds and be comfortable with climbing up step ladders. \nExperience\nExperience:\nBachelor's Degree, or equivalent level of experience in related field \n2 years in a helpdesk role, triaging reported issues and incidents by customers. \n1+ years’ work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies. \nExperience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions. \nExperience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current. \nExperience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc. \nExperience with a ticketing system, such as ConnectWise Manage \nExperience with any of the following: ConnectWise, Solarwinds, Cisco \nNetworking Products, Ubiquiti, Ruckus, Aruba, VMWare, Dell, and Adobe \nGood understanding of Active Directory: manipulating users/groups and doing Office 365 Administration. \nPC/Workstation migration and setup \nExperience working with and providing support utilizing Remote Management Tools. \nCertificates, Licenses, Registrations:\nCompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus \nProficient in a recent version of Microsoft Office suite \nMust have reliable transportation. The majority of work is to be done at client offices across the Orange County, CA area (mileage will be reimbursed) with some work to be done from your home. \nCompensation Package\nThis position is eligible for an hourly salary ($22- $24/hr commensurate on experience). ITS offers a full benefits package, including:\nRich Medical and prescription plans \nDental & Vision \nPaid Holidays and Flexible Paid Time Off \n401K/401K Roth with Safe Harbor matching \nStock Appreciation Rights \nCompany-paid life insurance, long-term and short-term disability insurance \nCompany-paid mental health support & financial wellness services \nFSA for medical and dependent care \nHSA option with compatible medical plan \nCompany-paid training, materials, and exams \nPerformance-based bonuses \nIT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":6134,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-14T09:27:03Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.685,"p_room":0.55,"age_days":19,"expected_fill_days":17,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/itsolutions-inc-technician-field-services","json_url":"https://alion.io/job/itsolutions-inc-technician-field-services.json","meta":{"generated_at":"2026-10-15T22:57:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2668555},"rest":"https://alion.io/mcp/rest/get_company?id=2668555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitsolutions-inc-technician-field-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitsolutions-inc-technician-field-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitsolutions-inc-technician-field-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itsolutions-inc-technician-field-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitsolutions-inc-technician-field-services"}]}