{"id":4323517,"url":"https://alion.io/job/itt-technical-sales-support-representative-2","title":"Technical Sales Support Representative","company":{"id":2708,"name":"ITT","domain":"itt.com","url":"https://alion.io/company/itt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seneca Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58400,"max":87200,"currency":"USD","period":"year","gross":null,"usd_annual":87200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-14T22:06:55Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T22:06:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About ITT:\nITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.\nHeadquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.\nOur businesses are organized in three distinct segments, each based around our core engineering DNA:\nFlow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.\nMotion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.\nConnect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands includeITT Cannon, Enidine, Aerospace Controls and kSARIA.\nPosition Summary\nResponsible for customer satisfaction regarding orders, delivery performance, and quality. Works closely with order entry, scheduling, engineering, purchasing, document coordinators, materials, manufacturing, quality assurance, and traffic. This position provides the voice of the customer feedback to internal stakeholders. Point of contact for sales, distribution, and customers. Acts as the liaison between sales, materials, production, and contract administration. Responsible for handling all external communications with sales, distribution, and customers, with the exception of project-level orders once they are released to the factory for scheduling. Engages and collaborates closely with internal stakeholders to address questions, inquiries, and issues that arise from sales, distribution, and customers.\nResponsible for managing a designated geographic or account-based territory, serving as the primary point of contact for all value-stream orders\nOversees all order activity within assigned scope, excluding project-level orders; individual order value will not exceed $150,000\nEnsures scheduled order accuracy and fulfillment, utilizing established business systems and applications to identify, escalate, and mitigate potential delivery risks\nDrives continuous improvement by identifying opportunities to enhance efficiency, streamline processes, and elevate overall performance within the customer service function\nCollaborates cross-functionally to support operational alignment, maintain service level expectations, and reinforce a high-quality customer experience\nEssential Responsibilities\nProvides timely and comprehensive communication to sales, distribution, and customers regarding schedule requests and overall order updates, primarily through Work Bench, and email requests\nEnsures data integrity within AS400 by collaborating with sales, distribution, customers, and operations to support accurate On-Time Performance (OTP) metrics\nWorks closely with operations to understand shipment timing and customer-driven delays\nCoordinates with sales, distribution, and customers as well as manufacturing to meet customer requirements while maintaining operational flow and procurement efficiency\nDevelops and utilizes effective follow-up processes to complete open status report requests with accuracy and timeliness\nProactively manages customer witness hold points to support achievement of customer required dates\nNegotiates required dates with operations and advocates for customer needs for testing \nMay be required to obtain weights and dimensions for shipment purposes\nProvides shipment tracking details\nWorks with contract administration for all FOCI/FOCN requests\nCoordinate and facilitate meetings with sales, distribution, and customers\nPosition Requirements\nEducation/Experience:\n4 yr degree in a business or technical curriculum with one year of technical or sales experience OR\n2 yr degree in business or technical curriculum with two to five years experience, OR\nHigh School degree with six or more years of experience\nSkills/Knowledge:\nDemonstrated capability with ERP and Work Bench systems preferred\nStrong interpersonal abilities that foster positive working relationships \nExceptional customer service skills with a focus on responsiveness and support \nProficient in Microsoft Office applications \nOutstanding verbal and written communication skills \nHighly effective follow-up capabilities \nStrong organizational skills with excellent time-management \nMechanical aptitude to gain knowledge of product\nStrong negotiation skills \nFamiliarity with domestic shipping terms and conditions \nUnderstanding of procurement processes \nKnowledgeable about company structure and organizational processes \nSkilled at understanding and anticipating end-user needs on an individual customer basis \nProven ability to perform well in high-pressure environments \nA strong team player who is a quick learner, self-starter, and goal-driven\nEqual Pay Act Statement\nWe aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.Equal Pay Act Range\nAnnual Salary Range $58,400 to $87,200 Plus Benefits and Incentive Plans.","description_format":"text","description_chars":6823,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-11-14T22:06:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-14T23:06:32Z"},"pay":{"stated_usd_annual":87200,"is_top_pay":true},"html_url":"https://alion.io/job/itt-technical-sales-support-representative-2","json_url":"https://alion.io/job/itt-technical-sales-support-representative-2.json","meta":{"generated_at":"2026-11-14T23:06:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2708},"rest":"https://alion.io/mcp/rest/get_company?id=2708"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitt-technical-sales-support-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitt-technical-sales-support-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitt-technical-sales-support-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itt-technical-sales-support-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitt-technical-sales-support-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4323517}},{"tool":"search_jobs","arguments":{"company":"itt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4323517},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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