# IT Support Engineer L2

ITTConnect is seeking an IT Support Engineer Level 2 to work remotely for a client in the US. Job location: Remote, work from home, anywhere in LATAM. The IT Support Engineer is a hands-on technical support role in our Managed Services team. You will be the second line of support for our clients' end users: resolving the desktop, identity, application, and collaboration issues that first-line triage cannot close, handling onboarding and offboarding, and handing problems to the infrastructure or network teams with the detail they need to act. You will work from our ticketing system against defined service level objectives, supported by a global network operations center that handles first-line monitoring and intake. Our clients run Microsoft 365, Entra ID, and Intune almost universally, alongside Windows and macOS endpoints and a mix of line-of-business applications. We do not expect you to know every application across our client base, but we do expect real depth in Windows and Microsoft 365 troubleshooting and the discipline to document what you fix.Key Responsibilities: Troubleshoot and resolve escalated end-user incidents across Windows and macOS endpoints, Microsoft 365, Entra

- **Id**: 4343210
- **Url**: <https://alion.io/job/ittconnect-it-support-engineer-l2>
- **Role**: Support
- **Role family**: Support
- **Work mode**: remote
- **Remote scope**: stated_regions
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: inferred
- **Hiring countries**: AR, BR, CO, MX, AI, AG, AW, BS, BB, BZ, BM, BO, VG, BQ, KY, CL, CR, CW, DM, DO, EC, SV, FK, GF, GD, GP, GT, GY, HT, HN
- **Hiring countries total**: 49
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-06T00:00:00Z
- **Employer posted date**: 2026-10-06
- **Last verified at**: 2026-11-15T19:58:06Z
- **Board verified**: yes
- **Days open**: 40
- **Description format**: text
- **Description chars**: 3543
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4544917
- **Name**: ITTConnect
- **Domain**: ittconnect.com
- **Url**: <https://alion.io/company/ittconnect>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Zoho Recruit

## Technologies

- **Active Directory** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **HIPAA** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **OneDrive** — Optional: no
- **PCI DSS** — Optional: no
- **PowerShell** — Optional: no
- **Service Desk** — Optional: no
- **SharePoint** — Optional: no
- **SOC 2** — Optional: no
- **VPN** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 40

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **Argentina** — Iso: AR; Kind: region
- **Brazil** — Iso: BR; Kind: region
- **Colombia** — Iso: CO; Kind: region
- **Mexico** — Iso: MX; Kind: region
- **Anguilla** — Iso: AI; Kind: region
- **Antigua and Barbuda** — Iso: AG; Kind: region
- **Aruba** — Iso: AW; Kind: region
- **Bahamas** — Iso: BS; Kind: region
- **Barbados** — Iso: BB; Kind: region
- **Belize** — Iso: BZ; Kind: region
- **Bermuda** — Iso: BM; Kind: region
- **Bolivia** — Iso: BO; Kind: region
- **British Virgin Islands** — Iso: VG; Kind: region
- **Bonaire, Sint Eustatius and Saba** — Iso: BQ; Kind: region
- **Cayman Islands** — Iso: KY; Kind: region
- **Chile** — Iso: CL; Kind: region
- **Costa Rica** — Iso: CR; Kind: region
- **Curaçao** — Iso: CW; Kind: region
- **Dominica** — Iso: DM; Kind: region
- **Dominican Republic** — Iso: DO; Kind: region
- **Ecuador** — Iso: EC; Kind: region
- **El Salvador** — Iso: SV; Kind: region
- **Falkland Islands** — Iso: FK; Kind: region
- **French Guiana** — Iso: GF; Kind: region
- **Grenada** — Iso: GD; Kind: region
- **Guadeloupe** — Iso: GP; Kind: region
- **Guatemala** — Iso: GT; Kind: region
- **Guyana** — Iso: GY; Kind: region
- **Haiti** — Iso: HT; Kind: region
- **Honduras** — Iso: HN; Kind: region
- **Jamaica** — Iso: JM; Kind: region
- **Martinique** — Iso: MQ; Kind: region
- **Montserrat** — Iso: MS; Kind: region
- **Nicaragua** — Iso: NI; Kind: region
- **Panama** — Iso: PA; Kind: region
- **Paraguay** — Iso: PY; Kind: region
- **Peru** — Iso: PE; Kind: region
- **Puerto Rico** — Iso: PR; Kind: region
- **Saint Kitts and Nevis** — Iso: KN; Kind: region
- **Saint Lucia** — Iso: LC; Kind: region
- **Saint Vincent and the Grenadines** — Iso: VC; Kind: region
- **Saint-Pierre and Miquelon** — Iso: PM; Kind: region
- **Sint Maarten** — Iso: SX; Kind: region
- **Suriname** — Iso: SR; Kind: region
- **Trinidad and Tobago** — Iso: TT; Kind: region
- **Turks and Caicos Islands** — Iso: TC; Kind: region
- **Uruguay** — Iso: UY; Kind: region
- **United States Virgin Islands** — Iso: VI; Kind: region
- **Venezuela** — Iso: VE; Kind: region

## Lifecycle

- Event: open; At: 2026-11-15T19:58:06Z

## Liveness

- **Score**: 22
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.396
- **P room**: 0.55
- **Age days**: 40
- **Expected fill days**: 28
- **Reasons**: conf:1, agency, win:tail
- **Computed at**: 2026-11-15T21:33:05Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.