{"id":1962392,"url":"https://alion.io/job/itv-network-service-manager","title":"Network Service Manager","company":{"id":18472,"name":"ITV","domain":"itv.com","url":"https://alion.io/company/itv-news","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":1096},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"Terraform","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-06T14:51:42Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T08:23:35Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Working location: London, White City, hybrid 1-2 days a week on site\nContract Type: Permanent\nThe team\nYou'll be joining the Network Engineering & Delivery function within Group Technology's Architecture & Networks team, reporting to the Head of Architecture & Solutions. This team is responsible for building and operating ITV's enterprise data network - from core infrastructure through to broadcast media transport and cloud connectivity. We're evolving towards a NetDevOps operating model where automation, infrastructure-as-code, and engineering-led service management are central to how we work.\nThe role\nThe Network Service Manager is a pivotal leadership role responsible for the operational excellence, service delivery, and continuous improvement of ITV's network platform. You'll own the end-to-end network service - driving supplier performance, managing operational budgets, and ensuring the network delivers reliable, secure, and cost-effective connectivity across all ITV sites and cloud environments.\nThis role is key to our transition to a NetDevOps-focused operating model. You'll work at the intersection of service management and engineering, ensuring that automation, observability, and modern delivery practices are embedded into how we run and improve the network. You'll partner closely with the Principal Network Engineer, Principal Network Architect, and Delivery Managers to align service operations with our engineering roadmap.\nYou'll lead relationships with our managed service partners, set and maintain service standards, and use data-driven insights to identify improvement opportunities. You'll also play a critical role in shaping how we source and integrate network operations - balancing internal capability with external partnerships to deliver an efficient, modern network service.\nSkills you’ll need (minimum criteria)\nService Management & Operations\nOwn and drive the operational performance of ITV's network service, setting clear SLAs, KPIs, and reporting against them.\nManage relationships with network managed service providers and key suppliers, holding them accountable for delivery and driving continuous improvement.\nDevelop and execute the sourcing strategy for network operations - ensuring the right balance of in-house engineering capability and partner support.\nLead incident management escalation for major network events, ensuring swift resolution and robust root cause analysis.\nManage network operational and change budgets, making sound investment decisions that balance cost, risk, and capability.\nNetDevOps & Modern Operations\nChampion the adoption of NetDevOps practices within service operations - promoting automation, self-healing infrastructure, and reduced manual toil.\nPartner with network engineers to embed observability, telemetry, and automated alerting into the operational framework.\nDrive the use of infrastructure-as-code and CI/CD pipelines for network changes, reducing risk and accelerating delivery.\nUse network performance data, customer feedback, and market insights to inform service strategy and improvement roadmaps.\nLeadership & Collaboration\nBuild and maintain strong relationships across Group Technology, ITV Studios, and broadcast operations - understanding their needs and translating them into network service requirements.\nLead, motivate, and develop the network operations team and its supplier ecosystem, fostering a culture of collaboration, ownership, and engineering excellence.\nPartner with the Principal Network Engineer and Principal Network Architect to ensure the service model evolves in lockstep with the technical architecture.\nSupport the Delivery Managers in planning and executing network change projects, ensuring operational readiness and minimal service disruption.\nProvide clear, accurate reporting on service performance, risks, and improvement initiatives to senior stakeholders.\nOther things we’re looking for (key criteria)\nEssential\nProven experience managing network services in a complex, multi-site enterprise environment.\nStrong supplier and vendor management experience, particularly in the networking/telecommunications space.\nDemonstrable understanding of modern network technologies: routing/switching, firewalls, SD-WAN, wireless, and cloud networking.\nExperience working in or transitioning to a NetDevOps/DevOps operating model - familiarity with automation tools (Ansible, Terraform, Python), CI/CD pipelines, and infrastructure-as-code concepts.\nStrong commercial acumen - experience managing operational budgets and making cost-effective sourcing decisions.\nExcellent stakeholder management skills, with the ability to engage credibly at senior leadership level.\nExperience with ITIL or similar service management frameworks, applied pragmatically in a modern engineering context.\nStrong written and verbal communication skills.\nDesirable\nExperience in the media, broadcast, or entertainment technology sector.\nFamiliarity with network observability platforms (e.g., Nautobot, SolarWinds, ELK stack, Splunk).\nExperience with cloud platforms (AWS, Azure, or GCP) and hybrid networking.\nRelevant certifications in service management, delivery or networking (ITIL, Prince, Agile, Cisco or equivalent).\nLine management experience or experience leading cross-functional virtual teams.\nExperience with multi-vendor network environments including Cisco, Palo Alto and Juniper.","description_format":"text","description_chars":5401,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Cinema"],"lifecycle":[{"event":"open","at":"2026-10-06T16:07:06Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.801,"p_room":0.945,"age_days":5,"expected_fill_days":15,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/itv-network-service-manager","json_url":"https://alion.io/job/itv-network-service-manager.json","meta":{"generated_at":"2026-10-12T10:43:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18472},"rest":"https://alion.io/mcp/rest/get_company?id=18472"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fitv-network-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fitv-network-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fitv-network-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/itv-network-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fitv-network-service-manager"}]}