{"id":2382900,"url":"https://alion.io/job/itv-salesforce-administrator","title":"Salesforce Administrator","company":{"id":18472,"name":"ITV","domain":"itv.com","url":"https://alion.io/company/itv-news","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":125000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Apex","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Lightning Web Components","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Miro","optional":true},{"name":"MuleSoft","optional":true},{"name":"Rest API","optional":true},{"name":"Slack","optional":true},{"name":"SQL","optional":true},{"name":"Visualforce","optional":true}],"status":"live","first_seen_at":"2026-10-12T16:44:32Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T05:49:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"12 Month Maternity Cover\nLocation: Hybrid Working from White City London Office\nSalary range: 40 - 45k\nRole Overview\nAs a Salesforce Administrator at ITV, you will be integral in managing and optimising our Salesforce platform, ensuring high standards of support and user empowerment. This role bridges the gap between junior and senior administration, focusing on both operational support and strategic enhancements to our Salesforce environment. You will work closely with various teams, promoting data quality, self-service support, and effective use of Salesforce tools and connected applications\nAs a Salesforce Administrator at ITV, you will play a crucial role in supporting and optimising our Salesforce platform. You will ensure high standards of support and user empowerment, driving both operational support and strategic enhancements across the Salesforce environment. In this role, you will collaborate closely with various teams to promote data quality and self-service support, ensuring effective use of Salesforce tools and connected applications. Your responsibilities will encompass managing support requests, implementing new processes, providing training and coaching, and advocating for data accessibility and accuracy. You will be instrumental in facilitating the successful adoption of Salesforce features and maintaining a robust, efficient CRM system that meets the evolving needs of our business.\nKey Responsibilities:\nService Management & Salesforce Support\nManage and resolve Salesforce support requests promptly, ensuring effective communication with business stakeholders.\nImplement and enhance support processes, adhering to SLAs and support frameworks.\nConduct regular service reviews and backlog meetings for workload prioritisation.\nAssist in the introduction of new services, providing necessary support, training, and documentation.\nChallenge stakeholders constructively and offer feedback to improve processes.\nProactively stay up to date on the latest Salesforce releases, features, and platform enhancements to continuously optimise business processes.\nTraining & Coaching\nCreate and manage training plans, user guides, and training videos.\nProvide training and coaching to Salesforce super users\nMeasure the success of new features and gather feedback on adoption and usage.\nBusiness Analysis & Project Management\nParticipate in Salesforce projects from proof of concept to delivery.\nUnderstand and document user processes, workflows, and data flows.\nAssist in gathering and documenting detailed business requirements.\nDocument technical specifications for development and stay updated on ITV-wide plans.\nData Quality & Democratisation\nPromote data accessibility and self-service for Salesforce users.\nAdvocate for data quality standards and ensure data accuracy in Salesforce records.\nDevelop self-service analytics solutions and collaborate on creating data tools.\nDesign & Development\nAssist in designing high-level architecture and data models.\nDevelop and implement Salesforce enhancements and custom additions.\nStay updated on new methodologies, tools, and processes to improve team performance.\nMinimum Criteria:\nStrong knowledge of Salesforce platform (Sales Cloud) capabilities, limitations, and configurations.\nExperience and familiarity with Agentforce autonomous AI agents and capabilities within the Salesforce ecosystem.\nExperience supporting a range of users, from trainee to senior level.\nSalesforce certified administrator or relevant experience (Admin 201 certification preferred).\nExperience in Salesforce configuration (workflow, validation rules, custom objects, Data Loader, formula fields, ProcessBuilder, Lightning, Agentforce).\nAbility to learn new tools and platforms quickly and support new services beyond the core Salesforce platform.\nStrong communication skills with the ability challenge propositions from the end users as well as suggest alternative solutions in a constructive way.\nAdditional Desirable Skills:\nProficiency in business analysis and understanding user processes and workflows.\nExperience with Jira, Miro, Slack, and other enterprise collaboration tools.\nITIL Certification.\nSalesforce Apex experience / Visualforce, Lightning Web Components, Agentforce Vibes\nExperience with other Salesforce products such as Marketing Cloud, Experience Cloud\nKnowledge of business concepts in advertising and media distribution.\nData Literacy (Excel Data Cleansing, SQL, Excel Pivot Tables).\nExperience with integration methodologies such as REST API, iPaaS tools such as Mulesoft, Snaplogic, Dell Boomi etc","description_format":"text","description_chars":4579,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","TV Production","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-12T19:42:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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