{"id":956621,"url":"https://alion.io/job/ivalua-customer-application-engineer-net-sql-c-2","title":"Customer Application Engineer (.NET, SQL, C#)","company":{"id":52894,"name":"Ivalua","domain":"ivalua.com","url":"https://alion.io/company/ivalua","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"Claude Code","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-03T11:43:07Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T15:10:47Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":61},"description":"Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.\nCOMPANY OVERVIEW\nAt Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. \nWe achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. \nLearn more at www.ivalua.com. Follow us on LinkedIn \nTHE OPPORTUNITY\nCONTEXT: \nOur RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.\nROLE:\nHere at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).\nWHAT YOU WILL DO WITH US\nManagement of customer relations on the application\nDedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts\nResponsible for your customers satisfaction by providing attention and technical expertise\nWeekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner\nMaintenance:\nFollow-up, qualification, and prioritization of customer requests\nExpertise needed in troubleshooting code and SQL issues\nStaying up to date with trends with new syntax, query optimization, and \nPrior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers\nAbility to communicate well with customers and team members\nChange requests:\nAnalysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.\nParameterization of the solution and reduction of specific code\nUpgrade solution:\nPreparation of the upgrade: generic and specific code (to be reduced), parameters, tests\nCustomer acceptance and production\nCustomer support and follow-up of associated anomalies\nExpertise in solution and Customer Satisfaction:\nTraining in new and advanced products. Support for partners and customers\nFeedback to R&D of customer needs and projects\nPunctual participation in customer specification and configuration workshops.\nYOUR PROFILE\nSkills and Experience:\nMinimum 4 years of experience on L3/L4 Software Product Technical Support Process\nYou have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.\nYou are a master of SQL (writing and optimizing queries)\nYou have experience in technical support, and if possible customer management. \nPreferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage\nExperience working on AI - Claude Code\nSoft Skills :\nExcellent written and verbal communication skills and at ease in a multicultural environment\nYou have strong autonomy and good management of priorities\nYou want to develop your customer relationship management skills.\nWHAT HAPPENS NEXT\nIf your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today! \nOur Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! \nOur recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. \nInterviews will be conducted virtually via video or on-site with face-to-face meetings.\nLIFE AT IVALUA\nHybrid working model (3 days in the office per week)\nWe're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held\nA stable and cash-flow positive Company since 10 years\nSnacks and weekly lunches in the office\nFeel empowered to pursue your goals with improved team collaboration and increased creativity/productivity\nUnlock and unleash your full professional potential with our exceptional training and career development program\nJoin a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued\nRegular social events, competitive outings, team running events, and musical activities\nComparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :\n\nPowered by People - Powered by You!\nUnited by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin\nExperience life at Ivalua - check out our captivatingvideo! 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