{"id":3886857,"url":"https://alion.io/job/ivc-evidensia-client-care-assistant","title":"Client Care Assistant","company":{"id":2785832,"name":"IVC Evidensia","domain":"ivcevidensia.co.uk","url":"https://alion.io/company/ivcevidensia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["High Wycombe, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":20000,"currency":"GBP","period":"year","gross":null,"usd_annual":26732},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T15:47:59Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T07:51:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.\nWe are seeking an organised, personable Client Care Assistant join our team at Cherry Tree Vets on a part-time permanent basis.\nWe are a small, friendly first-opinion veterinary practice that has proudly served the charming village of Lane End and its surrounding communities for over 10 years, having many clients with us from the beginning.\nHow You’ll Make a Difference\nAs a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.\nYou’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.\nWorking Pattern\n* Position requires 30 hours per week. Covering shift patterns between the hours of 8am to 7.15pm Monday to Friday on a rota ’ed basis, Some Saturdays may also be required.\nKey Responsibilities\n* Answering phones\n* Responding to emails\n* Appointment bookings\n* Taking payments\n* Dealing with client enquires\n* Administrative duties\nYou Might Be a Great Fit If...\nYou are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:\n* Excellent communication skills and a professional, welcoming manner\n* Experience in a customer-facing role, with a strong focus on service and attention to detail\n* The ability to manage multiple tasks effectively in a busy environment\n* A collaborative approach and willingness to support colleagues\n* A proactive attitude, with openness to feedback and learning\nHow We’ll Support You\nAt inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:\n* A key client-facing role within a supportive and collaborative practice team\n* Clear career pathways with progression opportunities within client care and practice leadership roles\n* Ongoing learning and development supported by experienced colleagues and practice teams\n* A values-led culture focused on care, community and continuous improvement\nWhat We Offer Our Team\n* 6.6 weeks' annual leave plus your birthday off FTE\n* Increasing holiday allowance based on length of service\n* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay\n* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria\n* Learning and development opportunities via the inspiring vet care Academy\n* Pension scheme\n* Discounted veterinary care\n* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts 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