{"id":3604808,"url":"https://alion.io/job/ivc-evidensia-resource-planner-data-analyst","title":"Resource Planner – Data Analyst","company":{"id":2785832,"name":"IVC Evidensia","domain":"ivcevidensia.co.uk","url":"https://alion.io/company/ivcevidensia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":77,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dunfermline, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31930,"max":31930,"currency":"GBP","period":"year","gross":null,"usd_annual":42766},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-30T16:07:04Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T10:08:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Resource Planner - Data Analyst Full-time - £31,930.00\nVets Now, part of inspiring vet care, are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices, - from dedicated out-of-hours clinics and 24/7 pet emergency hospitals.\nOur Client Care Service Team sits within the Customer Hub, supporting pet owners across the UK and connecting them with our daytime veterinary clinics. We're looking for a Resource Planner - Data Analyst to play a key role in ensuring we have the right people, in the right place, at the right time to deliver an excellent service.\nRole: Resource Planner - Data Analyst\nLocation: Dunfermline Contact Centre\nHours: Monday to Friday, 08:00am - 16:00pm\nPlanning, Predicting and Making Things Happen\nReporting to the Contact Centre Manager, you'll take ownership of the day-to-day workforce planning and rota coordination requirements of our contact centre. Using our Workforce Management system, you'll build and maintain rotas, coordinate staffing levels to meet daily demand, manage annual leave thresholds and accurately process leave requests to support effective resource planning.\nYou'll also be responsible for maintaining workforce planning information, monitoring resource utilisation and preparing statistical reports and performance indicators. Working with historical contact data, you'll identify trends and patterns, forecast future demand and consider factors such as marketing campaigns and changing customer behaviours to help predict staffing requirements.\nYour analytical skills will be essential in turning complex data into meaningful insights. You'll produce accurate, comprehensive reports on contact centre performance and forecasting, highlighting opportunities and presenting findings to management and key stakeholders to support informed operational and strategic decisions.\nThe Skills Behind the Numbers\nYou'll bring strong Microsoft Office skills, excellent analytical ability and confidence working with data to identify trends and develop practical solutions. Experience with workforce management systems would be beneficial, alongside the ability to pick up new systems quickly.\nYou'll also be highly organised, detail-focused and comfortable managing competing priorities in a fast-paced environment. Strong communication skills and the confidence to build relationships across all levels of the business are essential, alongside a positive, proactive approach to problem-solving.\nWhat You’ll Get in Return\nWe believe in rewarding our team members not just with a competitive hourly rate, but also with benefits that support wellbeing and work-life balance:\nYour birthday off - paid\nHealth cash plan via Simply Health\nPension contributions: 5% employee / 3% employer\nUp to 50% off pet care for your own pets\nDeath in service cover - two times annual salary\nAccess to our employee wellbeing programme\nCompany sick pay and enhanced maternity, paternity, and adoption leave\nBe part of a team, where every conversation matters - Apply Now\nIf you're ready to join a purpose-driven company where your role makes a real difference to pets and their owners, we’d love to hear from you.","description_format":"text","description_chars":3194,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-11-02T11:15:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":42766,"is_top_pay":false},"html_url":"https://alion.io/job/ivc-evidensia-resource-planner-data-analyst","json_url":"https://alion.io/job/ivc-evidensia-resource-planner-data-analyst.json","meta":{"generated_at":"2026-11-03T14:05:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2785832},"rest":"https://alion.io/mcp/rest/get_company?id=2785832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fivc-evidensia-resource-planner-data-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fivc-evidensia-resource-planner-data-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fivc-evidensia-resource-planner-data-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ivc-evidensia-resource-planner-data-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fivc-evidensia-resource-planner-data-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3604808}},{"tool":"search_jobs","arguments":{"company":"ivcevidensia.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3604808},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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