{"id":2377240,"url":"https://alion.io/job/ivc-evidensia-service-desk-engineer","title":"Service Desk Engineer","company":{"id":2785832,"name":"IVC Evidensia","domain":"ivcevidensia.co.uk","url":"https://alion.io/company/ivcevidensia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-07-27T09:22:32Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-10-21T19:03:42Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"About Us\nIVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.\nAt IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.\nAs part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.\nTeam / Function\nYou’ll be part of our IT Service Desk, the first point of contact for over 12,000 colleagues across 1,200 practices in the UK and Ireland. Our Service Desk delivers friendly, reliable IT support to both head office and practice-based teams, operating from our Support Operations Centre in Keynsham and remotely. Support is provided Monday to Friday, 8:00am-6:30pm, with occasional out-of-hours cover. This is a hybrid role, with multiple days per week expected in our Keynsham office.\nWhat will you be doing?\nAs a Service Desk Engineer, you’ll deliver a high standard of customer-focused IT support, resolving issues efficiently and ensuring users feel supported every step of the way.\nKey responsibilities include:\nActing as the first point of contact for all IT-related queries, logging tickets accurately and capturing key details\nTroubleshooting hardware and software issues, including laptops, PCs, printers, mobile and desk phones\nResolving incidents wherever possible and owning tickets through to resolution when escalated\nProviding desk-side support to colleagues at the Support Operations Centre in Keynsham\nCommunicating clearly and professionally with users, keeping them informed on progress\nWorking with third-party suppliers when required\nContributing to and maintaining IT knowledge base documentation for internal and self-service use\nAdhering to IT processes, policies, and agreed Service Level Agreements\nWho are we looking for?\nWe’re looking for a proactive, customer-focused Service Desk Engineer who thrives in a fast-paced environment and enjoys helping others.\nYou’ll bring:\nA basic understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)\nExperience supporting Microsoft client operating systems and Office 365\nKnowledge of ticket management systems, remote support tools, and hardware lifecycle management\nStrong problem-solving and diagnostic skills\nExcellent communication skills with the ability to adapt your approach to different users\nExperience providing both remote and in-person IT support\nWhat’s in it for you?\nAt IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:\nA role with real business impact supporting teams across the organisation\nClear career pathways with progression opportunities within Central Functions and beyond\nOngoing learning and development supported by tailored programmes and resources\nA collaborative, values-led culture focused on care, innovation, and continuous improvement\nBenefits\nHealthcare Cash Plan\nCycle to Work scheme\nGreen Cars salary sacrifice scheme\nVoluntary benefits: choose from a range of benefits to suit you\nDiscounted staff pet care\nAccess to discounts/cashback with hundreds of participating retailers\nDiversity, Equality, Inclusion and Belonging\nAt IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.","description_format":"text","description_chars":4020,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-12T18:47:11Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.238,"p_room":0.28,"age_days":85,"expected_fill_days":30,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ivc-evidensia-service-desk-engineer","json_url":"https://alion.io/job/ivc-evidensia-service-desk-engineer.json","meta":{"generated_at":"2026-10-21T19:43:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2785832},"rest":"https://alion.io/mcp/rest/get_company?id=2785832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fivc-evidensia-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fivc-evidensia-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fivc-evidensia-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ivc-evidensia-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fivc-evidensia-service-desk-engineer"}]}