{"id":2117093,"url":"https://alion.io/job/ivcevidensia-client-care-representative","title":"Client Care Representative","company":{"id":2785832,"name":"IVC Evidensia","domain":"ivcevidensia.co.uk","url":"https://alion.io/company/ivcevidensia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hailsham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19890,"max":23205,"currency":"GBP","period":"year","gross":null,"usd_annual":30712},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T08:47:15Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T23:20:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.\nWe are seeking an organised, personable Receptionist to join our team at Highcroft Vets on a full-time/part-time permanent basis.\nYou'll be joining an established small animal practice based in Hailsham, East Sussex, just 7 miles from the stunning coastline and within easy reach of Eastbourne, Brighton, London, and Gatwick Airport. Surrounded by the rolling Sussex countryside, we offer the perfect blend of rural charm and urban convenience - ideal for lovers of the outdoors who still enjoy access to city life.\nAt Highcroft, no two days are the same. We’re known for our friendly, professional service and commitment to high-quality care for our clients and their beloved pets. Our supportive team includes experienced vets, talented nurses, and a dedicated client care team, all backed by approachable and proactive leadership.\nWe pride ourselves on maintaining a collaborative, positive work environment where everyone is encouraged to grow.\nHow You’ll Make a Difference\nAs a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.\nYou’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.\nWorking Pattern\n* The role is 30-35 hours over 4 days shifts will be between 0800-1900 and a 1 in 5 Saturday mornings 0830-1230.\n* Part time applicants considered.\nKey Responsibilities\n* You will be the friendly face that greets the clients and their pets as they walk through the door and will support the client/patient journey from registration, appointment management, insurance forms etc.\n* No previous experience with animals is required but a strong affinity towards them is preferred.\n* You will be working alongside two vets, two nurses and two student nurses with the support of a practice manager and clinical director.\n* We are blessed with lovely loyal clients and patients and one of the most rewarding parts of the job is seeing them through their journey from first appointment through to old age or through their illness.\nYou Might Be a Great Fit If...\nYou are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:\n* Excellent communication skills and a professional, welcoming manner\n* Experience in a customer-facing role, with a strong focus on service and attention to detail\n* The ability to manage multiple tasks effectively in a busy environment\n* A collaborative approach and willingness to support colleagues\n* A proactive attitude, with openness to feedback and learning\nHow We’ll Support You\nAt inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:\n* A key client-facing role within a supportive and collaborative practice team\n* Clear career pathways with progression opportunities within client care and practice leadership roles\n* Ongoing learning and development supported by experienced colleagues and practice teams\n* A values-led culture focused on care, community and continuous improvement\nWhat We Offer Our Team\n* 6.6 weeks' annual leave plus your birthday off FTE\n* Increasing holiday allowance based on length of service\n* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay\n* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria\n* Learning and development opportunities via the inspiring vet care Academy\n* Pension scheme\n* Discounted veterinary care\n* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers\nWe’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.\nWhether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.","description_format":"text","description_chars":4481,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-08T23:31:03Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.575,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":30712,"is_top_pay":false},"html_url":"https://alion.io/job/ivcevidensia-client-care-representative","json_url":"https://alion.io/job/ivcevidensia-client-care-representative.json","meta":{"generated_at":"2026-10-15T01:12:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2785832},"rest":"https://alion.io/mcp/rest/get_company?id=2785832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fivcevidensia-client-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fivcevidensia-client-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fivcevidensia-client-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ivcevidensia-client-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fivcevidensia-client-care-representative"}]}