{"id":2117181,"url":"https://alion.io/job/ivcevidensia-customer-service-agent","title":"Customer Service Agent","company":{"id":2785832,"name":"IVC Evidensia","domain":"ivcevidensia.co.uk","url":"https://alion.io/company/ivcevidensia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":76,"open_postings":17,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26992,"max":26992,"currency":"GBP","period":"year","gross":null,"usd_annual":36104},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T09:09:13Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-26T14:33:44Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Customer Service Advisor\nPet Drugs Online - Keynsham, Bristol\nHybrid working - minimum 3 days per week on site\nAt Pet Drugs Online, our people are at the heart of everything we do. As one of the UK’s largest and most trusted suppliers of veterinary medicines and pet products, we’re passionate about helping pet owners access the products they need while delivering an outstanding customer experience.\nPart of the IVC Evidensia family, we combine the scale and stability of a leading veterinary organisation with the culture of a fast-moving, customer-focused business.\nWe are seeking a Customer Service Advisor to join our friendly and supportive team in Keynsham. This is an excellent opportunity for someone who enjoys helping customers, solving problems and delivering exceptional service across multiple communication channels.\nHow You’ll Make a Difference\nAs a Customer Service Advisor, you’ll be the first point of contact for many of our customers, helping them navigate their orders, resolve queries and receive the support they need.\nYou’ll work across phone, live chat, email and social media channels, ensuring every interaction is handled professionally, efficiently and with a customer-first mindset.\nWorking Pattern\n* Hybrid working with a minimum of 3 days per week in our Keynsham office\n* Weekly alternating shifts:\n* 8:00am - 4:30pm\n* 8:45am - 5:15pm\n* Current Saturday rota of 1 in every 3 Saturdays\nKey Responsibilities\n* Handling inbound customer sales and service enquiries\n* Supporting customers via telephone, email, live chat and social media channels\n* Helping customers register online and process orders\n* Liaising with suppliers regarding collections, deliveries and product queries\n* Communicating order updates, delays and delivery information\n* Investigating and resolving customer complaints professionally and efficiently\n* Maintaining accurate customer records and documentation\nYou Might Be a Great Fit If...\nWe’re looking for a customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering excellent service. You’ll bring:\n* Experience working within a customer service or contact centre environment\n* Strong communication and interpersonal skills\n* Excellent problem-solving and time management abilities\n* Experience managing performance against KPIs\n* A results-driven approach with a commitment to quality service\n* The ability to adapt to changing priorities and customer needs\n* A supportive and collaborative approach to teamwork\n* Confidence working independently while contributing positively to the wider team\nHow We’ll Support You\nAt Pet Drugs Online, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:\n* A supportive and collaborative team environment\n* Ongoing learning and development opportunities\n* Clear progression pathways within customer service and wider business functions\n* A values-led culture focused on customer care, teamwork and continuous improvement\n* A dog-friendly office environment\nWhat We Offer Our Team\n* 5 weeks’ annual leave plus bank holidays\n* Additional holiday entitlement with length of service\n* Your birthday as a paid day off\n* Hybrid working arrangements\n* Company pension scheme (Employee 5% / Employer 3%)\n* Healthcare Cash Plan\n* Employee Assistance Programme and wellbeing support\n* Family-friendly policies\n* Cycle to Work scheme\n* Staff discounts on products and veterinary services\n* Access to employee discounts and cashback offers\n* Free parking\n* Regular engagement activities and company events\n* Dog-friendly workplace\nWe’re committed to supporting our people through career development opportunities, wellbeing initiatives and a culture where everyone can thrive.\nWhether you're building your customer service career or looking for your next challenge, Pet Drugs Online offers the support, opportunity and community to help you grow.","description_format":"text","description_chars":3924,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Company events","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-08T23:31:03Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.36,"age_days":53,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":36104,"is_top_pay":false},"html_url":"https://alion.io/job/ivcevidensia-customer-service-agent","json_url":"https://alion.io/job/ivcevidensia-customer-service-agent.json","meta":{"generated_at":"2026-10-26T19:05:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2785832},"rest":"https://alion.io/mcp/rest/get_company?id=2785832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fivcevidensia-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fivcevidensia-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fivcevidensia-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ivcevidensia-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fivcevidensia-customer-service-agent"}]}