{"id":732920,"url":"https://alion.io/job/iventuresolutions-it-help-desk-technician-2","title":"IT Help Desk Technician","company":{"id":680083,"name":"iVenture Solutions","domain":"iventuresolutions.com","url":"https://alion.io/company/iventuresolutions","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-10T10:14:21Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T14:03:36Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"\"}\" data-trix-content-type=\"undefined\" data-trix-id=\"325\" class=\"attachment attachment--content\">\nOur Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.\nPlease note: we are not a recruiter or placement service. \nPosition Overview\nWhat you'll be doing as an IT Help Desk Technician:\nSupport Microsoft Windows desktop and server technologies\nConsult with clients and offer guidance on technology use and best-practices\nResponsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner\nCommunicate the need for escalation promptly if you are unable to resolve the issue\nProvide fast and friendly tech support to end-users, IT managers, and C-level executives\nTypical Week: 85% help desk, 10% server/network support, 5% training/meetings\n\nYou are a great IT Help Desk Technician candidate if you have.....\nBachelor’s Degree, business related field preferred, or equivalent experience\nMinimum of 1 year experience working in a 50+ user Windows desktop/server environment\nWell-rounded Microsoft desktop technology experience and user support\nExperience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols\nMotivation and drive to develop yourself personally and professionally\nStrong communication skills both verbal and written\nExcellent customer service skills\n\nPerks of working here as an IT Help Desk Technician:\nWFH Flexibility\nFocus on Work/Life Balance\nWe match 4% on your 401K \nPaid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year\nComprehensive benefits package which includes paid life insurance and paid long term disability\nPeerfit membership - providing free access to many local gyms and studios\nPaid Maternity, Paternity and foster leave\nQuarterly employee/family outings \nCareer Path road mapping \n$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team\nReal Culture initiatives and recognition, not just pizza parties \n360 degree feedback. You talk, we listen.\nMileage reimbursement\nSuper cool technology - virtual lab, paid certifications and training days\niVenture is rated by its employees as a \" Great Place to Work \" and has a strong culture and exceptional core values\nAdditional Information:\nValid driver’s license and insurance with reliable transportation. 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