{"id":1143858,"url":"https://alion.io/job/ivx-health-front-desk-coordinator","title":"Front Desk Coordinator","company":{"id":678208,"name":"IVX Health","domain":"ivxhealth.com","url":"https://alion.io/company/ivxhealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Matthews, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-23T13:45:29Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T00:57:22Z","board_verified":false,"closed_at":"2026-10-18T00:57:22Z","days_open":24,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":23},"description":"Healthcare Front Desk Coordinator\nFull Time | Monday-Friday | 8am - 5pm | Matthews, NC \nWe’re looking for a Front Desk Coordinator with more than just a friendly face - we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.\nThis is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.\nAbout the Role\nAs a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.\nWhat You’ll Do\nLead First Impressions - Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care\nManage Scheduling and Coordination - Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place\nEnsure Operational Excellence - Verify patient insurance, update demographic information, and collect copays with accuracy and integrity\nCollaborate with Clinical Teams - Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience\nMaintain an Inviting Space - Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment\nSupport Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days\nWhat We're Looking For\n1-3 years of front desk or administrative experience in a medical or healthcare setting\nHigh School Diploma or GED required\nStrong understanding of insurance verification, billing basics, and the patient intake process\nProficiency in EHR/EMR systems and scheduling software\nKnowledge of medical terminology and patient-facing protocols\nExceptional customer service and communication skills\nAbility to multitask in a fast-paced environment while staying organized and accurate\nQuick learning agility-you adapt fast, absorb new processes quickly, and stay ahead of the curve\nAdaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows\nWhy You'll Love IVX Health\nWe’re not just redefining care for our patients - we’re redefining it for our teams, too. When you join IVX, you’ll find:\nPredictable Hours: Monday-Friday, regular business hours with rotating Saturdays\nSupportive Culture: Work with a compassionate, values-driven team\nProfessional Growth: Tuition reimbursement, CEU access, and development opportunities\n Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more\nLife-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits\nAbout IVX Health\n\nIVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.\nGuided by Our Purpose\n\nMission: To improve the lives of those we care for by redefining the care experience.\nVision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.\nValues: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.\nBenefits & Perks\nEligible employees may receive:\nMedical, Dental, and Vision Coverage\nPrescription Drug Coverage and Telemedicine Services\nHealth Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options\n401(k) Retirement Plan with Company Match\nLife, AD&D, and Disability Insurance\nAccident, Critical Illness, and Hospital Indemnity Coverage\nFertility and Family Planning Support\nTuition Reimbursement and Certification Assistance\nContinuing Education and Professional Development Resources\nEmployee Assistance Program and Wellness Support\nPaid Time Off\nVolunteer Time Off and Charitable Giving Match\nEmployee Referral Bonus Program\nBenefits may vary based on employment status and eligibility.\nEEO STATEMENT\nIVX Health is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and provided equal employment opportunities. Employment decisions are made based on business needs, job requirements, qualifications, merit, and applicable law.\nIVX Health prohibits discrimination, harassment, and retaliation of any kind and is committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs.\nPrivacy Policy","description_format":"text","description_chars":5299,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Specialist Medical Practices","Infusion & Drug Delivery Devices"],"lifecycle":[{"event":"open","at":"2026-09-23T13:51:48Z"},{"event":"close","at":"2026-09-29T18:58:03Z"},{"event":"reopen","at":"2026-10-09T19:23:27Z"},{"event":"close","at":"2026-10-18T00:57:22Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ivx-health-front-desk-coordinator","json_url":"https://alion.io/job/ivx-health-front-desk-coordinator.json","meta":{"generated_at":"2026-10-19T04:52:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678208},"rest":"https://alion.io/mcp/rest/get_company?id=678208"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fivx-health-front-desk-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fivx-health-front-desk-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fivx-health-front-desk-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ivx-health-front-desk-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fivx-health-front-desk-coordinator"}]}