{"id":2383228,"url":"https://alion.io/job/ivy-tech-community-college-it-support-level-2","title":"IT Support Level 2","company":{"id":1797959,"name":"Ivy Tech Community College","domain":"ivytech.edu","url":"https://alion.io/company/ivytech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":138,"ghost_share":0,"stale_share":0.884,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:45:59Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T14:26:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local ITSupport Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support\nof general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff,\nfaculty, and students with the operation of classroom IT and instructional equipment. Position may also perform limited\nnetwork and server related support for requests or projects as needed in cooperation with the IT System Administrator and/or\nIT Network Administrator. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.\nThis position is shared between the Lawrenceburg and Madison campuses.\nProvide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional\nappearance and demeanor at all times.\nProcess IT Helpdesk cases/incidents to ensure that they are resolved in a timely manner and within the Service Level\nAgreement (SLA) and that the communication documented within cases/incidents is complete and respectful;\nResponsible for actively reaching out to supervisor for questions or case escalation.\nProcess IT Helpdesk cases/incidents to provide end-user support covering but not limited to issues covering desktop\nand laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.\nUtilize additional forms of communication, such as phone or face to face, as needed when processing IT Helpdesk\ncases/incidents in order to maintain excellent customer service.\nUnder the direction of the IT Director, develop troubleshooting guides and guidelines for resolving problems that will\nbenefit others.\nProvide assistance to the IT System Administrator or IT Network Administrator as assigned by the IT Director.\nParticipate in additional IT Support related projects as assigned by the IT Director.\nFollow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce\ndowntime.\nProvide input to IT Director on ways to improve operational efficiency, personal technical skills, and customer service\nskills of department.\nParticipate in one or more statewide teams as needed.\nShare responsibility of physical and data security for lab equipment and software. Help identify network security\nvulnerabilities.\nAssist in moving equipment as assigned.\nEDUCATION:\nHigh School diploma required. Associate Degree in IT related field preferred. May substitute additional equivalent experience and relevant certifications for the degree.\nEXPERIENCE AND SKILLS:\nRequired\nMust possess good customer service and organizational skills\nMust possess good written and oral communication skills and be able to provide service over the phone, through email\nor in person\nMust be proficient with current hardware and software technology\nMust be able to maintain professional relationships with peers and superiors\nAbility to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop\nequipment and data in the environment for the purpose of support\nMust be dependable\nAbility to stay calm in stressful situations\nAbility to handle multiple competing priorities\nAbility to create and maintain documentation\nMust show initiative in all activities\nMust be willing to seek and undertake additional training and/or earn industry standard certifications as needed\nMust be physically capable of climbing ladders and lifting up to 30 pounds repeatedly\nMust be willing to work nights and weekends as needed\nMust be willing to travel as necessary\nPREFERRED:\nExperience in a higher education environment is desirable\nIvy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:\nHealth & Wellness\nMultiple medical plan options paired with a Health Savings Account with a generous employer contribution\n\nDental plan with no-cost preventive services and coverage for orthodontia\n\nVision plan with low-cost exams and allowances for glasses or contact lenses\n\nEmployee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources\n\nWellness program with opportunities to earn $250 in Wellness Rewards\n\nFlexible Spending Accounts for healthcare (limited purpose) and dependent care\n\nRetirement & Financial Security\n10% employer retirement contribution, fully vested after two years\n\nBasic life insurance equal to annual salary paid by the College, with optional supplemental coverage\n\nShort-term and long-term disability benefits\n\nEducational Benefits\nFee remission for employees, spouses, and dependent children\n\nTuition assistance for undergraduate, graduate, and doctoral programs\n\nPaid professional development opportunities\n\nWork-Life Balance\nGenerous paid time off, including vacation, sick leave, holidays, and winter recess\n\nFlexible work arrangements where available\n\nPaid childbirth recovery leave (8 weeks)\n\nPaid parental leave (4 weeks)\n\nAdditional Perks\nEligibility for Public Service Loan Forgiveness\n\nAdditional discounts on gym memberships, transportation, and various retail services\n\nIvy Tech is proud to offer benefits that support your health, your family, and your future-because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.\nNote: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.\nIvy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.","description_format":"text","description_chars":6511,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Gym membership","Life insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Vocational Education"],"lifecycle":[{"event":"open","at":"2026-10-12T19:45:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 1","filings_12m":6,"filings_prev_12m":11,"green_card_filings_12m":1,"median_offered_wage_usd":55357,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":1,"age_days":7,"expected_fill_days":40,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ivy-tech-community-college-it-support-level-2","json_url":"https://alion.io/job/ivy-tech-community-college-it-support-level-2.json","meta":{"generated_at":"2026-10-20T16:16:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1797959},"rest":"https://alion.io/mcp/rest/get_company?id=1797959"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fivy-tech-community-college-it-support-level-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fivy-tech-community-college-it-support-level-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fivy-tech-community-college-it-support-level-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ivy-tech-community-college-it-support-level-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fivy-tech-community-college-it-support-level-2"}]}