{"id":213153,"url":"https://alion.io/job/iwoca-collections-specialist","title":"Collections Specialist","company":{"id":6070,"name":"iwoca","domain":"iwoca.co.uk","url":"https://alion.io/company/iwoca","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":46000,"currency":"EUR","period":"year","gross":null,"usd_annual":51664},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-19T12:32:17Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-11-09T00:24:43Z","board_verified":true,"closed_at":null,"days_open":142,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":142},"description":"The company\nSmall businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.\nThat's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.\nWe’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.\nWe’re looking for a Collections Specialist (m/f/d)\nWe are looking for a diligent a Collections & Debt Recovery Specialist to help us maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.\nThe role\nWe are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.\nCase handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances\n\nHandling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills\n\nBuilding relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers\n\nNegotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business\n\nWork with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account\n\nWorking closely with Collections Management and the Head of Collections to review and develop recovery strategies\n\nInstructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved\n\nEnsuring compliance with all appropriate legislation regulatory body guidelines\n\nAdhering to our company policies and procedures\n\nUpholding iwoca’s company reputation at all times\n\nUpdating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process\n\nThe requirements\nEssential:\nDemonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use.\n\nA level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situations\n\nWe look for people who are smart, humble, motivated and who are always looking to improve.\nIdeally you'll have:\nNice to have 1 year debt recovery experience, ideally in the commercial/business sector\n\nEmpathy, forbearance and professionalism\n\nStrong communication skills, accuracy and confidence\n\nThe ability to deal with a variety of challenges, innovate and think on your feet\n\nBusiness acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.\n\nThe salary\nWe expect to pay from 34.000 € - 46.000 € for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.\nThe culture\nAt iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective.\nWe're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them.\nThe offices\nWe put a lot of effort into making iwoca a brilliant place to work:\nOffices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks.\n\nEvents and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions.\n\nThe benefits\nA smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset.\n\n26 days of vacation a year plus a free day for your birthday.\n\nOne-month fully paid sabbatical after 4 years.\n\nMental health support with direct access to certified psychologists via our partner OpenUp.\n\niwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.\n\nAccess to the gym membership program, €25 for either Fit711 or Urban Sports Club.\n\n€30 contribution towards the Deutschlandticket.\n\nCompany Pension with Canada Life.\n\nGreat office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg.\n\nA paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.\n\nCorporate Benefits discounts.\n\n’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.\n\nAnd to make sure we all keep learning, we offer:\nA learning and development budget for everyone, including a book budget.\n\nLearning German budget.\n\nCompany-wide talks with internal and external speakers.\n\nAccess to learning platforms like Treehouse.\n\nUseful links:\nSee iwoca benefits & policies for detail and some additional benefits.\n\nSee iwoca interview welcome pack.","description_format":"text","description_chars":6233,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Gym membership"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-09-05T08:39:53Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.508,"p_room":0.28,"age_days":141,"expected_fill_days":52,"reasons":["conf:1","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":51664,"is_top_pay":false},"html_url":"https://alion.io/job/iwoca-collections-specialist","json_url":"https://alion.io/job/iwoca-collections-specialist.json","meta":{"generated_at":"2026-11-09T01:05:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6070},"rest":"https://alion.io/mcp/rest/get_company?id=6070"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiwoca-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiwoca-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiwoca-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iwoca-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiwoca-collections-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":213153}},{"tool":"search_jobs","arguments":{"company":"iwoca.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":213153},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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