Customer Service Advisor

Contract to start ASAP

Duration: 12 weeks with a possible extension.

Full job description

Customer Service Advisor

Hours: Full-time (37 hours per week)

Contract: 12 Week Temporary Contract, ending 17 January 2027

Deliver Excellent Customer Support in a Fast-Paced Service Environment

We're recruiting 6 Customer Service Advisors to join Sedgwick International UK in Glasgow, providing professional, efficient, and customer-focused support across a busy service operation.

This is a great opportunity for someone with strong communication skills, a confident telephone manner, and previous experience in customer service, contact centre, insurance, claims, administration, or a similar environment.

You'll be responsible for handling customer enquiries, providing accurate information, updating records, and ensuring each customer receives a professional and helpful service from first contact through to resolution.

About the Role

As a Customer Service Advisor, you'll be a key point of contact for customers, helping to resolve queries, provide updates, gather information, and support the smooth delivery of services.

You'll need to communicate clearly, remain calm under pressure, and manage a varied workload while maintaining excellent standards of accuracy and customer care.

What you'll be doing:

• Handling inbound and outbound customer enquiries by telephone and other communication channels
• Providing clear, accurate, and professional information to customers
• Resolving queries at the first point of contact wherever possible
• Updating customer records and case information accurately on internal systems
• Gathering relevant information from customers to support case progression
• Providing updates on the progress of cases, claims, or service requests
• Escalating complex or sensitive enquiries to the appropriate team when required
• Maintaining high standards of customer service throughout every interaction
• Handling potentially difficult or emotional conversations calmly and professionally
• Working to agreed service levels, quality standards, and performance targets
• Supporting administrative tasks linked to customer enquiries and case management
• Ensuring all information is handled securely and confidentially
• Working closely with colleagues and other teams to resolve customer issues
• Recording accurate notes and actions after each customer interaction
• Identifying recurring issues and contributing to service improvements
• Managing multiple tasks and priorities in a busy operational environment
• Following company procedures, compliance standards, and data protection requirements

Requirements

We're looking for professional, reliable, and customer-focused individuals who are confident communicating with customers and working in a busy service environment.

You'll ideally have:

• Previous experience in customer service, contact centre, administration, claims, insurance, or a similar role
• Strong verbal and written communication skills
• A confident and professional telephone manner
• Excellent listening and problem-solving skills
• Ability to remain calm when dealing with difficult or sensitive enquiries
• Strong attention to detail
• Good administrative and organisational skills
• Experience using CRM systems, databases, or case management systems
• Ability to manage multiple priorities and work to deadlines
• Strong IT skills, including Microsoft Office
• A customer-focused and professional approach
• Ability to work independently and as part of a team
• Experience within insurance, claims, loss adjusting, or financial services would be advantageous
• Eligibility to work in the UK
• Ability to provide three years of references/work history
• Ability to complete a Criminal Convictions Declaration
• Ability to sign a Confidentiality Agreement

Why Apply

• 6 positions available
• Opportunity to work with Sedgwick International UK
• Gain experience within a well-established customer service environment
• Varied role combining customer service, administration, and case support
• Opportunity to develop experience within insurance and claims-related services
• Supportive team environment in central Glasgow

Benefits

• Weekly Pay
• Company Pension
• Ongoing Agency Support

Additional Information

Client: Sedgwick International UK

Location: Sentinel, 103 Waterloo Street, Glasgow, Lanarkshire, G2 7BW

Number of Positions: 6

Hours: 37 hours per week

Start Date: 26 October 2026

Contract End Date: 17 January 2027

Contract Duration: 12 weeks

Pay Rate: £16.74 per hour Umbrella

Contract Type: Temporary

Job Types: Full-time, Temporary contract

Pay: £16.74 per hour

Benefits:

• Company pension

Application question(s):

• Do you have previous experience working in customer service, a contact centre, administration, claims, or a similar environment?
• Are you confident handling a high volume of customer enquiries by telephone?
• Do you have experience using CRM, case management, or customer record systems?
• Are you able to work 37 hours per week from Sentinel, 103 Waterloo Street, Glasgow?
• Are you available to start from 26 October 2026?

Experience:

• Customer Service: 1 year (preferred)
• Contact Centre / Telephone-Based Support: 1 year (preferred)
• Administration / Case Management: 1 year (preferred)
• Insurance / Claims: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR118881-10-26