{"id":2545553,"url":"https://alion.io/job/iwork-recruitment-customer-service-advisor","title":"Customer Service Advisor","company":{"id":4422609,"name":"iWork Recruitment","domain":"iworkrecruitment.uk","url":"https://alion.io/company/iworkrecruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:38:49Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T12:49:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Contract to start ASAP\nDuration: 12 weeks with a possible extension.\nFull job description\nCustomer Service Advisor\nHours: Full-time (37 hours per week)\nContract: 12 Week Temporary Contract, ending 17 January 2027\nDeliver Excellent Customer Support in a Fast-Paced Service Environment\nWe're recruiting 6 Customer Service Advisors to join Sedgwick International UK in Glasgow, providing professional, efficient, and customer-focused support across a busy service operation.\nThis is a great opportunity for someone with strong communication skills, a confident telephone manner, and previous experience in customer service, contact centre, insurance, claims, administration, or a similar environment.\nYou'll be responsible for handling customer enquiries, providing accurate information, updating records, and ensuring each customer receives a professional and helpful service from first contact through to resolution.\nAbout the Role\nAs a Customer Service Advisor, you'll be a key point of contact for customers, helping to resolve queries, provide updates, gather information, and support the smooth delivery of services.\nYou'll need to communicate clearly, remain calm under pressure, and manage a varied workload while maintaining excellent standards of accuracy and customer care.\nWhat you'll be doing:\nHandling inbound and outbound customer enquiries by telephone and other communication channels\nProviding clear, accurate, and professional information to customers\nResolving queries at the first point of contact wherever possible\nUpdating customer records and case information accurately on internal systems\nGathering relevant information from customers to support case progression\nProviding updates on the progress of cases, claims, or service requests\nEscalating complex or sensitive enquiries to the appropriate team when required\nMaintaining high standards of customer service throughout every interaction\nHandling potentially difficult or emotional conversations calmly and professionally\nWorking to agreed service levels, quality standards, and performance targets\nSupporting administrative tasks linked to customer enquiries and case management\nEnsuring all information is handled securely and confidentially\nWorking closely with colleagues and other teams to resolve customer issues\nRecording accurate notes and actions after each customer interaction\nIdentifying recurring issues and contributing to service improvements\nManaging multiple tasks and priorities in a busy operational environment\nFollowing company procedures, compliance standards, and data protection requirements\nRequirements\nWe're looking for professional, reliable, and customer-focused individuals who are confident communicating with customers and working in a busy service environment.\nYou'll ideally have:\nPrevious experience in customer service, contact centre, administration, claims, insurance, or a similar role\nStrong verbal and written communication skills\nA confident and professional telephone manner\nExcellent listening and problem-solving skills\nAbility to remain calm when dealing with difficult or sensitive enquiries\nStrong attention to detail\nGood administrative and organisational skills\nExperience using CRM systems, databases, or case management systems\nAbility to manage multiple priorities and work to deadlines\nStrong IT skills, including Microsoft Office\nA customer-focused and professional approach\nAbility to work independently and as part of a team\nExperience within insurance, claims, loss adjusting, or financial services would be advantageous\nEligibility to work in the UK\nAbility to provide three years of references/work history\nAbility to complete a Criminal Convictions Declaration\nAbility to sign a Confidentiality Agreement\nWhy Apply\n6 positions available\nOpportunity to work with Sedgwick International UK\nGain experience within a well-established customer service environment\nVaried role combining customer service, administration, and case support\nOpportunity to develop experience within insurance and claims-related services\nSupportive team environment in central Glasgow\nBenefits\nWeekly Pay\nCompany Pension\nOngoing Agency Support\nAdditional Information\nClient: Sedgwick International UK\nLocation: Sentinel, 103 Waterloo Street, Glasgow, Lanarkshire, G2 7BW\nNumber of Positions: 6\nHours: 37 hours per week\nStart Date: 26 October 2026\nContract End Date: 17 January 2027\nContract Duration: 12 weeks\nPay Rate: £16.74 per hour Umbrella\nContract Type: Temporary\nJob Types: Full-time, Temporary contract\nPay: £16.74 per hour\nBenefits:\nCompany pension\nApplication question(s):\nDo you have previous experience working in customer service, a contact centre, administration, claims, or a similar environment?\nAre you confident handling a high volume of customer enquiries by telephone?\nDo you have experience using CRM, case management, or customer record systems?\nAre you able to work 37 hours per week from Sentinel, 103 Waterloo Street, Glasgow?\nAre you available to start from 26 October 2026?\nExperience:\nCustomer Service: 1 year (preferred)\nContact Centre / Telephone-Based Support: 1 year (preferred)\nAdministration / Case Management: 1 year (preferred)\nInsurance / Claims: 1 year (preferred)\nWork authorisation:\nUnited Kingdom (required)\nWork Location: In person\nDisclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. 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