{"id":2409304,"url":"https://alion.io/job/iworkrecruitment-carelink-operator","title":"Carelink Operator","company":{"id":4422609,"name":"iWork Recruitment","domain":"iworkrecruitment.uk","url":"https://alion.io/company/iworkrecruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":1199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T01:47:34Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T15:19:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Contract to start ASAP until 13-12-26 with a possible extension.\nJob Purpose\nTo provide a professional, responsive and compassionate Carelink service to residents who use the Council's community alarm and telecare services.\nThe Carelink Operator will respond to emergency and welfare calls, assess situations, provide appropriate assistance, and coordinate emergency services, carers, family members or other support agencies when required.\nResponsibilities\nMonitor incoming Carelink, emergency and welfare calls and respond promptly and professionally.\nCommunicate effectively with service users, relatives, carers and external agencies.\nAssess the nature and urgency of calls and take appropriate action in line with established procedures.\nContact emergency services, carers, family members, housing teams or other relevant agencies when necessary.\nProvide reassurance and support to vulnerable or distressed service users.\nMaintain accurate and confidential records of all calls, incidents and actions taken.\nFollow safeguarding, health and safety, confidentiality and data protection procedures.\nRespond appropriately to falls, medical emergencies, welfare concerns, security alerts and other incidents.\nDisclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. 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