{"id":2409346,"url":"https://alion.io/job/iworkrecruitment-operations-manager","title":"Operations Manager","company":{"id":4422609,"name":"iWork Recruitment","domain":"iworkrecruitment.uk","url":"https://alion.io/company/iworkrecruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redhill, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T01:47:34Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T08:18:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Contract to start ASAP\nDuration: 20 weeks with a possible extension.\nOperations Manager\nHours: Full-time (36 hours per week)\nContract: 20 Week Temporary Contract, ending 14 March 2027\nLead High-Quality Facilities and Environmental Operations Across the Borough\nWe're recruiting an experienced Operations Manager - Facilities & Environment to join Reigate and Banstead Borough Council, leading operational services across facilities, environmental services, and associated frontline functions.\nThis is an excellent opportunity for a strong operational leader with experience in facilities management, environmental services, contract management, health and safety, service delivery, people management, and performance improvement.\nYou'll work closely with internal teams, contractors, suppliers, senior managers, and external stakeholders to ensure services are delivered safely, efficiently, and to a high standard.\nAbout the Role\nAs Operations Manager - Facilities & Environment, you'll provide operational leadership across a range of facilities and environmental services, ensuring effective day-to-day delivery while driving performance, compliance, and continuous improvement.\nYou'll manage teams, contractors, budgets, service standards, and operational priorities, helping ensure Council facilities and environmental services remain safe, compliant, responsive, and customer-focused.\nWhat you'll be doing:\nLeading the day-to-day delivery of facilities and environmental services\nManaging operational teams, ensuring clear objectives, accountability, and high performance\nOverseeing contractors and suppliers and monitoring performance against agreed standards\nManaging service delivery across multiple operational sites or workstreams\nEnsuring high standards of health and safety across facilities and operational activities\nMonitoring compliance with relevant legislation, policies, and procedures\nDeveloping and implementing operational plans and service improvements\nManaging budgets, expenditure, resources, and staffing requirements\nMonitoring KPIs and service performance and taking corrective action where required\nIdentifying operational risks and ensuring appropriate controls are in place\nManaging escalated operational issues, complaints, and service failures\nSupporting procurement, contract management, and supplier reviews\nWorking closely with property, environmental, health and safety, and corporate teams\nOverseeing planned and reactive facilities activity\nSupporting environmental service delivery, including operational coordination and performance management\nEnsuring premises, equipment, and services are maintained to appropriate standards\nLeading service reviews and continuous improvement initiatives\nSupporting business continuity and emergency response arrangements\nPreparing operational reports, performance updates, and management information\nProviding professional advice and guidance to senior managers and colleagues\nBuilding effective relationships with internal and external stakeholders\nManaging competing priorities within a busy operational environment\nSupporting workforce planning, training, and staff development\nPromoting a culture of accountability, customer service, safety, and continuous improvement\nRequirements\nWe're looking for a confident, organised, and experienced operational manager with a strong background in facilities, environmental services, or a related operational environment.\nYou'll ideally have:\nSignificant experience in facilities management, environmental services, or operational service delivery\nExperience managing frontline or operational teams\nStrong contractor and supplier management experience\nExperience monitoring and improving service performance\nStrong knowledge of health and safety requirements\nExperience managing budgets and operational resources\nExperience working across multiple services, sites, or contracts\nAbility to manage complex operational issues and competing priorities\nExperience developing and implementing service improvement plans\nStrong knowledge of risk management and compliance\nExperience preparing reports, performance updates, and management information\nStrong leadership and people-management skills\nExcellent communication and stakeholder-management skills\nAbility to work effectively with senior managers, contractors, and partner organisations\nStrong problem-solving and decision-making skills\nExperience managing complaints and escalated service issues\nLocal authority or public-sector operational experience would be advantageous\nRelevant facilities, environmental management, health and safety, or management qualification would be advantageous\nEligibility to work in the UK\nAbility to provide three years of references/work history\nAbility to complete a Criminal Convictions Declaration\nAbility to sign a Confidentiality Agreement\nWhy Apply\nCompetitive Umbrella rate of £263.91 per day\nOpportunity to work with Reigate and Banstead Borough Council\nSenior operational management role\n20-week temporary assignment\nOpportunity to lead facilities and environmental service delivery\nWork across operational performance, compliance, contracts, and service improvement\nGain further local authority management experience\nFull-time 36-hour working week\nOpportunity to work with a wide range of internal and external stakeholders\nBenefits\nWeekly Pay\nCompany Pension\nOngoing Agency Support\nAdditional Information\nClient: Reigate and Banstead Borough Council\nJob Title: Operations Manager - Facilities & Environment\nLocation: Horley Road, Earlswood, Redhill, Surrey, RH1 6PN\nStart Date: 26 October 2026\nContract Duration: 20 weeks, ending 14 March 2027\nHours: 36 hours per week\nPay Rate: Umbrella: £263.91 per day\nEmployment Type: Temporary\nNumber of Positions: 1\nJob Types: Full-time, Temporary contract\nContract length: 20 weeks\nPay: £263.91 per day\nBenefits:\nCompany pension\nApplication question(s):\nDo you have significant experience in facilities management, environmental services, or operational management?\nDo you have experience managing operational teams, contractors, and suppliers?\nAre you experienced in health and safety, risk management, and operational compliance?\nHave you been responsible for service performance, KPIs, budgets, and improvement plans?\nDo you have experience working across multiple sites, services, or operational workstreams?\nHave you previously worked within a local authority or public-sector environment?\nPlease confirm your current location and whether you can reliably travel to Horley Road, Earlswood, Redhill, Surrey, RH1 6PN as required.\nExperience:\nFacilities / Environmental Operations: 3 years (preferred)\nOperational Management: 3 years (preferred)\nContractor / Supplier Management: 2 years (preferred)\nLocal Authority / Public Sector: 1 year (preferred)\nLicence/Certification:\nIOSH, NEBOSH, IWFM, or equivalent qualification (preferred)\nWork authorisation:\nUnited Kingdom (required)\nWork Location: In person\nDisclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.\nOR118203-10-26","description_format":"text","description_chars":7285,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T01:47:34Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iworkrecruitment-operations-manager","json_url":"https://alion.io/job/iworkrecruitment-operations-manager.json","meta":{"generated_at":"2026-10-13T09:52:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14978,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422609},"rest":"https://alion.io/mcp/rest/get_company?id=4422609"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiworkrecruitment-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiworkrecruitment-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiworkrecruitment-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iworkrecruitment-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiworkrecruitment-operations-manager"}]}