{"id":2409310,"url":"https://alion.io/job/iworkrecruitment-senior-technical-support-officer","title":"Senior Technical Support Officer","company":{"id":4422609,"name":"iWork Recruitment","domain":"iworkrecruitment.uk","url":"https://alion.io/company/iworkrecruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T01:47:34Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T03:20:04Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Contract to start ASAP until 12-03-27 with a possible extension.\nJob Purpose\nTo work as part of a team responsible for providing T echnical support functions associated with the delivery of the service area functions.\nTo manage the technical support function, delivering excellent customer focused services and lead on and manage all issues relating to technical support\nTo lead on the development of, and be the first point of contact on the IT system used by the service area; for the benefit of the Service Area and customers.\nTo establish and develop effective and inspirational relationships management based on council values an enabler of continuous improvement\nTo be responsible for the establishment, monitoring and maintenance and /or provision of specialist financial/project work relevant to the service area.\nPromote and adopt new ways of working according to need to ensure consistently high quality service, cost effectiveness and timely service delivery, being adaptable in response to unplanned priorities.\nTo partner with the T eam, Service Area, Division and other Council partners to achieve service area outcomes.\nDisclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.\n138242-09-26","description_format":"text","description_chars":1455,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T01:47:34Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.517,"p_room":0.9,"age_days":10,"expected_fill_days":27,"reasons":["conf:1","agency","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/iworkrecruitment-senior-technical-support-officer","json_url":"https://alion.io/job/iworkrecruitment-senior-technical-support-officer.json","meta":{"generated_at":"2026-10-24T03:43:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422609},"rest":"https://alion.io/mcp/rest/get_company?id=4422609"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiworkrecruitment-senior-technical-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiworkrecruitment-senior-technical-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiworkrecruitment-senior-technical-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iworkrecruitment-senior-technical-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiworkrecruitment-senior-technical-support-officer"}]}