{"id":1226472,"url":"https://alion.io/job/ixceed-solutions-incident-manager","title":"Incident Manager","company":{"id":3800311,"name":"iXceed Solutions","domain":"ixceed-solutions.com","url":"https://alion.io/company/ixceed-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":639},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-11T08:13:35Z","employer_posted_date":null,"last_verified_at":"2026-09-11T08:13:35Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Incident Manager - Banking & Payments\n\nAbout the Role:\n\nRemote, India - Long-Term Contract\n\nWe are looking for an experienced Incident Manager to lead the end-to-end management of major and critical incidents impacting production services within the banking and payments environment.\n\nThe ideal candidate will be responsible for driving rapid service restoration, coordinating cross-functional technical teams, maintaining clear stakeholder communication, and ensuring effective post-incident follow-up.\n\nThe role requires strong leadership, communication, and decision-making skills, with the ability to manage high-impact incidents in a fast-paced production environment.\n\nKey Responsibilities:\n\n- Own and manage the end-to-end lifecycle of major and critical incidents, from identification through resolution and closure.\n\n- Lead major incident bridges and coordinate technical teams across application, infrastructure, database, network, security, and vendor functions.\n\n- Drive timely troubleshooting and service restoration, ensuring incidents are managed within agreed SLAs.\n\n- Establish clear roles, responsibilities, and action plans during major incidents to accelerate resolution.\n\n- Provide timely and structured updates to business stakeholders, senior management, and relevant leadership teams throughout the incident lifecycle.\n\n- Act as the central point of coordination and communication during high-severity production incidents.\n\n- Ensure appropriate escalation and engagement of technical teams and third-party vendors when required.\n\n- Track incident progress, risks, dependencies, and resolution actions through to closure.\n\n- Drive Root Cause Analysis (RCA) and ensure corrective and preventive actions are identified, documented, and tracked to completion.\n\n- Conduct Post-Incident Reviews (PIRs) for major incidents and identify opportunities to prevent recurrence.\n\n- Monitor incident trends and recurring issues and recommend improvements to production support and operational processes.\n\n- Maintain accurate incident records, timelines, communications, and supporting documentation.\n\n- Ensure adherence to ITIL-based incident, problem, and change management processes.\n\n- Develop and track key incident management metrics, including response time, resolution time, SLA adherence, and recurring incidents.\n\n- Continuously improve the major incident management framework, processes, communication standards, and operational readiness.\n\nKey Skills & Expertise:\n\n- Major Incident Management\n\n- ITIL / IT Service Management\n\n- Production Operations\n\n- Major Incident Bridge Management\n\n- Service Restoration & Crisis Coordination\n\n- Root Cause Analysis (RCA)\n\n- Corrective & Preventive Actions (CAPA)\n\n- Stakeholder Management\n\n- Executive & Leadership Communication\n\n- Incident Escalation & Coordination\n\n- SLA & KPI Management\n\n- Problem & Change Management\n\n- Vendor Management\n\n- Post-Incident Review (PIR)\n\n- Banking & Payments Domain\n\nPreferred Qualifications:\n\n- 6 - 8 years of experience in Incident Management, Production Operations, IT Service Management, or related functions.\n\n- Proven experience managing major and high-severity production incidents in business-critical environments.\n\n- Strong understanding of ITIL incident, problem, and change management practices.\n\n- Experience coordinating multiple technical teams during critical incidents and driving timely service restoration.\n\n- Excellent verbal and written communication skills, with the ability to communicate effectively with both technical teams and senior business stakeholders.\n\n- Strong analytical, decision-making, leadership, and problem-solving capabilities.\n\n- Experience in banking, financial services, payments, or other highly regulated environments is preferred.\nSkills\nIT Incident Management, ITIL, Network Security, IT Security, IT Production Support, IT Jobs in BFSI","description_format":"text","description_chars":3881,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T13:06:44Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.725,"p_room":0.75,"age_days":28,"expected_fill_days":29,"reasons":["seen:28","velocity","win:late"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ixceed-solutions-incident-manager","json_url":"https://alion.io/job/ixceed-solutions-incident-manager.json","meta":{"generated_at":"2026-10-12T02:52:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800311},"rest":"https://alion.io/mcp/rest/get_company?id=3800311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fixceed-solutions-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fixceed-solutions-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fixceed-solutions-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ixceed-solutions-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fixceed-solutions-incident-manager"}]}