{"id":1265960,"url":"https://alion.io/job/ixceed-solutions-production-support-engineer","title":"Production Support Engineer","company":{"id":3800311,"name":"iXceed Solutions","domain":"ixceed-solutions.com","url":"https://alion.io/company/ixceed-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-08T10:55:48Z","employer_posted_date":null,"last_verified_at":"2026-09-08T10:55:48Z","board_verified":false,"closed_at":null,"days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"Roles & Responsibilities : \n\n- Provide production and application support for payment applications, ensuring smooth day-to-day operations.\n\n- Support and troubleshoot Fundtech Global Payplus (GPP), specifically MP & HC / Mass Pay modules.\n\n- Monitor production issues and ensure timely resolution within defined SLA and service standards.\n\n- Troubleshoot issues across Java, C++, Tuxedo, PL/SQL, and web-based applications.\n\n- Handle incident and service request management, including issue analysis, resolution, and timely escalation.\n\n- Perform Root Cause Analysis (RCA) for critical and recurring production issues and implement corrective actions.\n\n- Support change requests, application releases, deployments, and production implementations.\n\n- Provide on-call production support for critical payment/application issues.\n\n- Investigate payment processing issues and ensure minimal impact on business operations.\n\n- Coordinate with clients, internal technical teams, vendors, and other stakeholders for issue resolution.\n\n- Provide regular updates on production incidents, resolution status, and service requests.\n\n- Identify opportunities to improve application stability, performance, and support processes.\n\nTech Stack & Requirements : \n\n- Fundtech Global Payplus (GPP) - 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