{"id":3370250,"url":"https://alion.io/job/ixigo-team-lead-reservations-ticketing","title":"Team Lead - Reservations & Ticketing","company":{"id":4076,"name":"Ixigo","domain":"ixigo.com","url":"https://alion.io/company/ixigo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Galileo","optional":false},{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:27:29Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T18:58:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Launched in 2007, ixigo is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. We assist travellers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science led innovations on our OTA platforms, comprising our websites and mobile applications.\n As the Assistant Manager of Reservations & Ticketing team, you will play a crucial role in ensuring efficient and accurate ticketing operations through Global Distribution Systems (GDS). Your responsibilities will include:\nLead, manage and mentor a team of GDS reservations and ticketing agents, providing guidance, training, and support to ensure exceptional customer service.\nOversee all aspects of ticketing operations using Global Distribution Systems (GDS), ensuring accuracy and compliance with industry standards.\nMonitor and manage ticketing queues to ensure accurate and timely processing of reservations, changes, cancellations, and refunds, while ensuring swift handling of customer inquiries and escalations to maintain exceptional customer satisfaction.\nConduct regular audits of ticketing records and transactions to identify and rectify discrepancies.\nImplement and maintain quality assurance measures to ensure accurate and error-free ticketing transactions.\nDesign and deliver comprehensive training programs for new and existing team members on GDS systems, industry regulations, and customer service best practices.\nFacilitate ongoing training to enhance team members' skills and keep them updated with the latest industry developments.\nProvide coaching, feedback, and regular performance evaluations to team members.\nMonitoring industry trends and technology advancements to implement best practices and process improvements.\nIdentify opportunities to optimize and streamline ticketing processes to improve efficiency and customer satisfaction, while collaborating with cross-functional teams.\n Bachelor’s degree in business, Travel and Tourism, or a related field (Master’s degree will be a plus)\nMinimum 5+ years of experience in the travel industry, with at least 2 years in supervisory roles such as Assistant Manager/Team Leader, with a specialized focus on GDS reservations and ticketing operations\nExcellent knowledge of Global Distribution Systems (GDS) such as Galileo, Amadeus, and Sabre.\nDetailed knowledge of refund claims for all scenarios along with the management of ADM disputes and raising ACM to airlines and operating BSP IATA tool.\nStrong understanding of airline ticketing procedures, fare rules and industry regulations.\nExcellent communication skills, both written and verbal, with the ability to interact effectively with team members, customers and stakeholders.\nDetail oriented mind-set with a commitment to maintaining high levels of accuracy.\nHigh energy and drive to work in a start-up environment.\nShould be ready to work for 6 days","description_format":"text","description_chars":2960,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Travel Agencies","Travel 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