{"id":2009622,"url":"https://alion.io/job/ixl-learning-associate-it-help-desk-specialist","title":"Associate IT Help Desk Specialist","company":{"id":5384,"name":"IXL Learning","domain":"ixl.com","url":"https://alion.io/company/ixl-learning","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"B","score":77,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Mateo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":148000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:07:51Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T16:45:07Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Join our team as an Associate IT Help Desk Specialist, where you will provide timely and effective technical assistance to our employees. You will be responsible for deploying, maintaining, troubleshooting, and supporting software, hardware, and operating systems on macOS, Windows, and Linux platforms. Additionally, you will assist in administering key office-wide systems and develop clear documentation for processes and training. A passion for improving education through technology and strong communication skills are essential for this role.\nMissions\nProvide timely, professional, and effective technical assistance to employees, ensuring their issues are resolved efficiently.\nDeploy, maintain, troubleshoot, and support software, hardware, and operating systems on various platforms, including macOS, Windows, and Linux.\nAssist in administering key office-wide systems, such as Google Workspace and Vonage phone system, and develop clear documentation for processes.\nProfil recherché\n - Exceptional critical thinking, research, and problem-solving skills- Passion for improving education through technology!\n- Ability to prioritize tasks and work efficiently\n- Some experience in a customer-facing role in a corporate setting is preferred\n- Detail-oriented and exceptionally organized\n- Strong written and oral communication skills\n- Customer-centric attitude with a strong passion for helping others\n- Bachelor’s degree required","description_format":"text","description_chars":1438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","EdTech Platforms","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-07T12:59:34Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.417,"p_room":0.75,"age_days":33,"expected_fill_days":35,"reasons":["conf:2","stale_co","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ixl-learning-associate-it-help-desk-specialist","json_url":"https://alion.io/job/ixl-learning-associate-it-help-desk-specialist.json","meta":{"generated_at":"2026-10-13T18:08:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27724,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5384},"rest":"https://alion.io/mcp/rest/get_company?id=5384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fixl-learning-associate-it-help-desk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fixl-learning-associate-it-help-desk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fixl-learning-associate-it-help-desk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ixl-learning-associate-it-help-desk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fixl-learning-associate-it-help-desk-specialist"}]}