{"id":2505045,"url":"https://alion.io/job/ixl-learning-customer-operations-executive-mytutor-2","title":"Customer Operations Executive, MyTutor","company":{"id":5384,"name":"IXL Learning","domain":"ixl.com","url":"https://alion.io/company/ixl-learning","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":39,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":550},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T15:38:11Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-30T05:04:31Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"Ready to make a real difference in education? Join MyTutor, the UK’s leading online one-to-one tutoring platform and part of the IXL Learning family. We’re on a mission to improve education for everyone, and we’re looking for Customer Operations Executives to help deliver consistently excellent support as we scale. \nThis is a frontline role at the heart of our Customer Operations team. You’ll support parents, pupils, tutors and schools across live channels (phone, email, and chat), while also contributing to the operational work that keeps MyTutor running smoothly. Alongside day-to-day customer support, you’ll take ownership of issues, help improve how we work, and develop deeper expertise over time.\nThis role is based at our London office on Old Street. Your schedule will include weekdays with a mix of weekend shifts (typically one weekend day per month).\nEarly Shift: 8am - 5pm | Monday-Friday (usually one week a month)\nDay Shift: 9am - 6pm | Monday-Friday\nLate Shift: 10am - 7:00pm | Monday-Friday (usually one week a month)\nWeekend Shift: 9:00am - 5:00pm Saturday (usually one weekend shift per month)\nWHAT YOU'LL BE DOING\nOwn customer contacts end-to-end across live channels (phone, live chat, and email) - providing clear, accurate, empathetic responses, and ensuring the customer gets a resolution\nHandle a wide range of queries across all customer groups, adapting your communication style to suit different needs, situations, and levels of understanding\nTake responsibility for your performance, meeting service level, customer satisfaction, and productivity targets\nComplete essential operational and compliance-related tasks accurately to support the smooth running of the marketplace\nApply established processes consistently, while raising unclear guidance, inefficiencies, or risks when you spot them\nWork closely with your team lead and peers to manage workload across channels and maintain high service quality during busy periods\nContribute to improving processes, documentation, or ways of working based on what you see day to day\nBuild deeper expertise in specific areas of Customer Operations over time, based on your strengths and interests\nWHAT WE'RE LOOKING FOR\nBachelor’s degree\nStrong written and verbal communication skills, with the ability to explain information clearly, calmly, and honestly\nA genuine interest in solving problems and delivering positive outcomes for customers\nAbility to manage competing priorities, stay organised, and work effectively across multiple channels\nHigh attention to detail, particularly when working with operational or compliance-related processes\nA proactive mindset - comfortable asking questions, flagging issues early, and suggesting improvements\nWillingness to learn new systems, processes, and subject areas, and to take responsibility for building your knowledge over time\nComfortable owning your work, acknowledging mistakes, and using feedback to improve\nNice to have: Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment\nSafeguarding is everyone’s business at MyTutor - we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment. This position is subject to an Enhanced DBS Disclosure check with children's barred list check. \nABOUT IXL LEARNING\nIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:\n1 in 4 students in the United States uses IXL.com\nRosetta Stone provides an immersive learning experience for 25 languages\nWyzant is the nation's largest community of tutors, covering 300+ subjects\n Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources\nOur mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.\nAt IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.","description_format":"text","description_chars":4799,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-14T07:11:39Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.387,"p_room":0.36,"age_days":72,"expected_fill_days":46,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ixl-learning-customer-operations-executive-mytutor-2","json_url":"https://alion.io/job/ixl-learning-customer-operations-executive-mytutor-2.json","meta":{"generated_at":"2026-10-30T05:59:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5384},"rest":"https://alion.io/mcp/rest/get_company?id=5384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fixl-learning-customer-operations-executive-mytutor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fixl-learning-customer-operations-executive-mytutor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fixl-learning-customer-operations-executive-mytutor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ixl-learning-customer-operations-executive-mytutor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fixl-learning-customer-operations-executive-mytutor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2505045}},{"tool":"search_jobs","arguments":{"company":"ixl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2505045},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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