{"id":2505064,"url":"https://alion.io/job/ixl-learning-schools-purchasing-coordinator-teachers-pay-teachers","title":"Schools Purchasing Coordinator, Teachers Pay Teachers","company":{"id":5384,"name":"IXL Learning","domain":"ixl.com","url":"https://alion.io/company/ixl-learning","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States","Morrisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T20:46:12Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-24T18:06:28Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers schools purchasing team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products. \nIn this role, you will provide support to our Buyers, Sellers, and administrators across the TPT marketplace. You will help schools gain access to the resources they need through order processing and by providing exceptional customer service. You’ll be expected to respond to customer inquiries, recognize trends in the questions received from the TPT community, and surface these learnings internally to improve our product, policies, and services. You will also work closely with engineering and product teams on continued initiatives to develop and improve TPT’s products and services. \nThis position requires you to be in our Raleigh, NC, area office.\nWHAT YOU'LL BE DOING\nLearn TPT's products, services, processes, and tools to ensure a polished, positive interaction with school buyers\nFulfill purchase orders, including moving orders through the cycle, following up with schools about orders, and answering questions from our users\nEnsure all individual orders are processed in a timely manner\nManage the exemptions process, including moving requests through the cycle, troubleshooting for school users, and answering sales tax questions\nProvide email and phone support to teachers and school administrators \nLearn to do the necessary background research to deliver high-quality customer experiences\nBe able to answer all ticket types with additional support as needed\nStay up-to-date with site changes and policies\nWHAT WE'RE LOOKING FOR\n1-2 years of customer service or related experience\nBA/BS degree required\nStrong written and oral communication skills\nDetail-oriented and exceptionally organized\nAbility to stay calm and focused under pressure\nAbility to perform repetitive tasks with a high degree of accuracy\nMotivated self-starter\nInterest in K-12 education!\nABOUT IXL LEARNING\nIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:\n1 in 4 students in the United States uses IXL.com\nRosetta Stone provides an immersive learning experience for 25 languages\nWyzant is the nation's largest community of tutors, covering 300+ subjects\n Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources\nOur mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.\nAt IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.","description_format":"text","description_chars":3552,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-14T07:11:39Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.439,"p_room":0.36,"age_days":71,"expected_fill_days":46,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/ixl-learning-schools-purchasing-coordinator-teachers-pay-teachers","json_url":"https://alion.io/job/ixl-learning-schools-purchasing-coordinator-teachers-pay-teachers.json","meta":{"generated_at":"2026-10-24T20:15:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29595,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5384},"rest":"https://alion.io/mcp/rest/get_company?id=5384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fixl-learning-schools-purchasing-coordinator-teachers-pay-teachers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fixl-learning-schools-purchasing-coordinator-teachers-pay-teachers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fixl-learning-schools-purchasing-coordinator-teachers-pay-teachers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ixl-learning-schools-purchasing-coordinator-teachers-pay-teachers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fixl-learning-schools-purchasing-coordinator-teachers-pay-teachers"}]}